Process Workflow Lead (Healthcare)

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.



About The Wilshire Group

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23. This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency. While this role doesn't offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

"The number of RCM subject matter experts I get to work with each day is unreal. Working alongside and as part of this team to help shape the RCM space is exciting."-Patti Consolver, Director of Business Development

This is a contracted position for 6 months. This position offers 60% of fee sharing.

Job Title: Process & Workflow Lead

Location: Remote or Client-Site Based (as needed)

Employment Type: Full-Time | Consultant Role

About The Wilshire Group:

The Wilshire Group specializes in optimizing healthcare operations through expert advisory services focused on revenue cycle transformation and patient experience. We partner with healthcare organizations to streamline processes, implement sustainable solutions, and deliver measurable results across people, process, and technology.

Position Overview:

The Wilshire Group is seeking a hands-on, detail-oriented Process & Workflow Lead to support enterprise-level transformation efforts focused on patient access and experience. This role will work closely with Program Leadership and cross-functional teams to map current-state workflows, design future-state solutions, and ensure process standardization and operational readiness across eight key workgroups.

Key Responsibilities:

• Partner with the Program Manager and Project Managers to drive process alignment, decision-making, and task execution across all program workstreams.
• Lead and facilitate cross-functional workgroups to document current-state workflows, identify operational gaps, and co-design optimized future-state processes.
• Develop and maintain detailed Go-Live readiness checklists in partnership with Change Management to support seamless implementation.
• Track key program milestones, interdependencies, risks, and issues related to process redesign and workflow execution.
• Collaborate with the Client Sponsor and Program Manager to ensure that workflows align with strategic goals, performance metrics, and organizational priorities.
• Apply project management (PMP) and Lean Six Sigma principles to improve efficiency, drive quality, and promote consistency across patient access functions.
• Provide structured, hands-on guidance to workgroups on process documentation, decision tracking, and readiness planning.
• Translate workflow and process changes into actionable implementation plans that ensure alignment across operational teams and leadership.
  
  

Qualifications:

• 5–7 years of experience in healthcare operations, process improvement, or workflow design.
• Demonstrated experience leading cross-functional workgroups through operational transformation or EHR-related change.
• Proficiency in workflow mapping, process documentation, and project milestone tracking.
• Strong understanding of patient access functions, revenue cycle operations, and change adoption best practices.
• PMP certification and/or Lean Six Sigma Green Belt (or higher) strongly preferred.
• Exceptional organizational, facilitation, and communication skills.
  
  

Preferred Skills:

• Experience supporting Epic or other EHR implementations.
• Familiarity with performance improvement tools and technologies (e.g., Visio, Lucidchart, Smartsheet).
• Ability to synthesize input from diverse stakeholders into cohesive, scalable solutions.
  
  

Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.