Reservations Agent - The Windsor Court

The Windsor Court seeks a Reservation Sales Agent to join our team. The ideal candidate will handle reservations in a friendly and efficient manner and quote available rates to maximize room revenue and average rates according to luxury standards. The Reservation Sales Agent will handle upwards of 75 incoming calls per day and pursue sales opportunities to sustain the inbound sales program.

Responsibilities:

• Handle incoming calls and inquiries with a dedication to customer service excellence
• Quote available rates to maximize room revenue and average rate according to luxury standards
• Pursue sales opportunities and capture business leads to sustain the inbound sales program
• Demonstrate a solid understanding of our customers, our products, our competitors, and our industry
• Maintain accurate and up-to-date knowledge of all hotel products, services, pricing, and special promotional offers
• Provide exceptional customer service to all guests and potential guests
• Maintain a positive and professional attitude at all times
• Meet and exceed established sales goals and performance metrics

Benefits:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Paid Time Off
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program
• 401k Retirement Plan
• Discounted Parking

• High school diploma or equivalent preferred
• Minimum of 1 year of experience in customer service or sales services
• Excellent communication and interpersonal skills
• Ability to handle upwards of 75 incoming calls per day
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and reservation systems
• Ability to work a flexible schedule, including weekends and holidays