What are the responsibilities and job description for the Host position at The Windy City Grille?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, managing reservations, and ensuring efficient seating arrangements. This role requires excellent communication skills and a passion for providing outstanding guest services in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with an overview of the dining experience.
- Manage reservations and seating charts using the Aloha POS system to optimize table turnover.
- Assist guests with any inquiries or special requests, ensuring their needs are met promptly.
- Maintain a clean and organized front-of-house area, including the host stand and waiting area.
- Communicate effectively with kitchen staff and servers to ensure smooth service flow.
- Handle phone calls with professionalism, providing information about menu offerings and wait times.
- Support food service operations by assisting in guest relations and addressing any concerns that may arise.
Requirements
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with food service operations is a plus, including knowledge of menu items and dining etiquette.
- Proficient in using POS systems, specifically Aloha POS, is highly desirable.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to work well under pressure while maintaining a positive attitude.
- Must be able to work flexible hours, including evenings and weekends as needed.
- A genuine passion for helping others and enhancing the guest experience.
Job Type: Part-time
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Work Location: In person