What are the responsibilities and job description for the Remote Customer Service Representative position at The WISH Clinic?
Job Overview
The Wish Clinic is committed to the healing of wounds and skin disorders through effective infection control and optimal care strategies. We are in search of a dedicated Customer Service Representative to join our dynamic team in a remote capacity. In this role, you will play a crucial part in managing customer inquiries, processing orders, and resolving complaints across various communication channels, all while fostering strong relationships with our clients.
Key Responsibilities
This role offers significant potential for professional advancement through hands-on training and the opportunity to become a subject matter expert in our technology and equipment, potentially leading to greater responsibilities within the organization.
Company Culture And Values
At The Wish Clinic, we foster a close-knit and supportive work environment that prioritizes collaboration and exceptional customer service. We are dedicated to maintaining a workplace where every team member can thrive and contribute meaningfully.
Compensation And Benefits
The Wish Clinic is committed to the healing of wounds and skin disorders through effective infection control and optimal care strategies. We are in search of a dedicated Customer Service Representative to join our dynamic team in a remote capacity. In this role, you will play a crucial part in managing customer inquiries, processing orders, and resolving complaints across various communication channels, all while fostering strong relationships with our clients.
Key Responsibilities
- Serve walk-in clients at our Denver headquarters for equipment pickups and drop-offs.
- Process orders for clients in EPA Region 8, both over the phone and in person.
- Proactively reach out to potential clients in EPA Region 8 to promote business growth.
- Develop expertise on Geotech's extensive line of technology and equipment.
- Address sales inquiries from prospective customers promptly and professionally.
- Cultivate and maintain relationships with both new and existing customers.
- Identify client needs, understand their projects, and recommend suitable solutions.
- Manage client interactions from the initial contact through to the completion of the sales cycle.
- Keep a detailed sales pipeline of quotes for follow-up actions.
- Regularly update and maintain the CRM to enhance operational efficiency.
- Participate in sales training provided through third-party resources.
- Proven experience in customer-facing roles, preferably in B2B, retail, or call center environments.
- Excellent communication skills with a talent for relationship building.
- Independent self-starter capable of managing tasks autonomously and professionally.
- Strong organizational abilities to handle a large volume of contacts within the CRM.
- Collaborative mindset with readiness to support colleagues when needed.
- Previous experience in a customer service or sales position.
- High school diploma or equivalent required.
This role offers significant potential for professional advancement through hands-on training and the opportunity to become a subject matter expert in our technology and equipment, potentially leading to greater responsibilities within the organization.
Company Culture And Values
At The Wish Clinic, we foster a close-knit and supportive work environment that prioritizes collaboration and exceptional customer service. We are dedicated to maintaining a workplace where every team member can thrive and contribute meaningfully.
Compensation And Benefits
- Pay range: \(25.00 - \)30.00 per hour, commensurate with experience and performance.
- Expected hours: 20-40 hours per week.
- Remote work location.
- Comprehensive benefits including 401(k) with matching, health insurance (including dental and vision), paid time off, and a referral program.
