What are the responsibilities and job description for the Remote Customer Service Representative position at The WISH Clinic?
Job Overview
Join The Wish Clinic as a Customer Service Representative, where you will play a crucial role in managing customer inquiries and resolving complaints effectively. This position is vital for ensuring that our clients receive the highest quality of service as we assist them in navigating their skin conditions and wound care needs.
Key Responsibilities
The Wish Clinic is committed to the professional development of its employees. In this role, you will gain valuable sales expertise and have access to third-party training resources, positioning you for career advancement within our organization.
Compensation And Benefits
Join The Wish Clinic as a Customer Service Representative, where you will play a crucial role in managing customer inquiries and resolving complaints effectively. This position is vital for ensuring that our clients receive the highest quality of service as we assist them in navigating their skin conditions and wound care needs.
Key Responsibilities
- Provide assistance to clients at our Denver headquarters with equipment pickups and drop-offs.
- Process orders for clients in EPA Region 8 both in-person and over the phone.
- Proactively reach out to prospective clients in EPA Region 8 to drive business growth.
- Become a knowledgeable resource on Geotech's extensive range of technology and equipment.
- Address sales inquiries from potential customers promptly and professionally.
- Cultivate and sustain relationships with both new and existing clients.
- Identify prospects' project requirements and recommend appropriate solutions.
- Support clients throughout the entire sales cycle, from engagement to closure.
- Maintain an organized sales pipeline to ensure effective follow-up on quotes.
- Regularly update and optimize the CRM system to enhance operational efficiency.
- Engage in sales training through third-party resources to further develop your skills.
- Proven experience in B2B, retail, or call center sales environments.
- Exceptional communication skills and a genuine passion for building long-term relationships with clients.
- Strong organizational abilities to effectively manage CRM activities and outreach campaigns.
- Independent mindset with an ability to take ownership of assigned tasks and work autonomously.
- A collaborative attitude, ready to assist team members when needed.
- Background in customer service or sales is essential.
- Ability to engage professionally with customers and handle inquiries with courtesy.
- Prior success in developing client relationships and achieving sales metrics.
- High school diploma or equivalent; additional relevant training is preferred.
The Wish Clinic is committed to the professional development of its employees. In this role, you will gain valuable sales expertise and have access to third-party training resources, positioning you for career advancement within our organization.
Compensation And Benefits
- Pay: \(25.00 - \)30.00 per hour, commensurate with experience and performance.
- Work hours: 20-40 hours per week (Monday to Friday).
- Job type: Full-time/Part-time (Optional).
- Benefits include:
- 401(k) plan with matching contributions.
- Dental and health insurance coverage.
- Paid time off for a better work-life balance.
- On-the-job training to support your growth.
- Employee referral program to reward your contributions.
- Vision insurance for your eye care needs.
