Remote Customer Service Specialist

Job Overview

At The Wish Clinic, we are dedicated to addressing a wide range of skin disorders and wound healing challenges. Our philosophy emphasizes the importance of effective infection control, pain relief, and fostering the ideal conditions for tissue regeneration. We collaborate closely with healthcare professionals to ensure that every patient receives comprehensive care tailored to their unique needs.

We are currently seeking a Customer Service Representative (Remote) who will play a vital role in managing customer inquiries and complaints, processing orders, and facilitating escalations across various communication platforms. The ideal candidate will demonstrate composure in stressful situations and possess strong computer skills.

Key Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pick-ups and drop-offs.
• Enter orders for clients in EPA Region 8 both in-person and via phone.
• Reach out to prospective clients in EPA Region 8 to stimulate business growth.
• Acquire in-depth knowledge of Geotech's extensive technology and equipment.
• Address sales inquiries from potential customers.
• Cultivate and maintain relationships with both new and existing clients.
• Identify potential clients, comprehend their project requirements, develop relationships, and suggest suitable solutions.
• Engage clients from initial contact through to the closure of the sales cycle.
• Maintain a pipeline of sales quotes for follow-up.
• Update and sustain the CRM system to ensure operational efficiency.
• Participate in sales training through external resources.
  
  

Required Skills

• Proven experience in customer service, sales, or a related field (B2B or retail).
• Exceptional communication skills and a passion for building lasting client relationships.
• Strong organizational abilities to manage extensive contact information within the CRM.
• Capacity to work independently while taking ownership of tasks.
• Collaborative mindset to support colleagues and contribute to a cohesive team environment.
  
  

Qualifications

• A background in customer service or sales, with a minimum of 1-2 years of relevant experience.
• Ability to remain calm and professional in high-pressure situations.
• Strong interpersonal skills, with a focus on customer satisfaction.
• Familiarity with CRM systems is advantageous.
• High school diploma or equivalent; additional education in business or a related field is a plus.
  
  

Career Growth Opportunities

At The Wish Clinic, we are committed to the professional development of our staff. Employees will have access to on-the-job training and third-party resources to enhance their sales skills, paving the way for potential advancement within the organization.

Compensation And Benefits

Pay for this position ranges from \(25.00 to \)30.00 per hour, contingent on the candidate’s relevant experience and performance. We offer flexible working hours between 20 to 40 hours per week, Monday to Friday, along with a comprehensive benefits package that includes:

• 401(k) plan with matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Referral program
• On-the-job training
  
  

Join us at The Wish Clinic, where you can make a meaningful impact in the lives of individuals with skin conditions and wounds, while also advancing your career in a supportive and dynamic environment.

Employment Type: Full-Time