What are the responsibilities and job description for the Representative Customer Service and Sales position at The WISH Clinic?
Job Overview
The Wish Clinic is seeking a dedicated and professional Customer Service Representative to enhance our commitment to patient care and satisfaction. In this role, you will play a vital part in managing customer inquiries and resolving complaints, while also processing orders across various communication channels. Your contribution will be essential to our mission of providing exceptional wound and skin care solutions.
Key Responsibilities
Joining The Wish Clinic offers substantial opportunities for professional advancement. You will gain access to sales training and resources that will enhance your skills, paving the way for career progression within our organization.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment. Our team values teamwork, mutual respect, and a shared commitment to patient care, ensuring we achieve collective success in our mission.
Compensation And Benefits
The Wish Clinic is seeking a dedicated and professional Customer Service Representative to enhance our commitment to patient care and satisfaction. In this role, you will play a vital part in managing customer inquiries and resolving complaints, while also processing orders across various communication channels. Your contribution will be essential to our mission of providing exceptional wound and skin care solutions.
Key Responsibilities
- Assist clients who visit our Denver headquarters for equipment pickups and drop-offs.
- Process orders for clients in EPA Region 8 both in person and by phone.
- Reach out to potential clients in EPA Region 8 to promote business growth.
- Become a knowledgeable resource on The Wish Clinic's extensive range of technology and equipment.
- Handle sales inquiries from prospective customers with professionalism.
- Cultivate and maintain relationships with both new and existing customers.
- Identify client needs, develop relationships, and recommend suitable solutions.
- Guide clients through the sales process from initial contact to closing.
- Maintain a pipeline of quotes for follow-up and ensure CRM updates for operational efficiency.
- Participate in sales training initiatives through external resources.
- Proven experience in B2B, retail, or call center sales, with a passion for customer engagement.
- Strong communication abilities to foster long-term relationships with clients.
- Capability to work independently, taking ownership of assigned tasks.
- Organizational skills to navigate a CRM with numerous contacts and manage outreach campaigns effectively.
- Collaborative mindset, willing to support colleagues across the sales team as needed.
- Experience in customer service and sales roles.
- Demonstrated ability to engage effectively with clients throughout the sales cycle.
- Comfort and confidence in initiating contact with both new and existing customers.
- High degree of professionalism and courtesy in all communications.
Joining The Wish Clinic offers substantial opportunities for professional advancement. You will gain access to sales training and resources that will enhance your skills, paving the way for career progression within our organization.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment. Our team values teamwork, mutual respect, and a shared commitment to patient care, ensuring we achieve collective success in our mission.
Compensation And Benefits
- Pay: \(25.00 - \)30.00 per hour, based on relevant experience and performance.
- Flexible hours: 20-40 hours per week (Monday to Friday).
- Work location: Remote.
- 401(k) and matching contributions.
- Comprehensive health, dental, and vision insurance.
- Paid time off and referral programs.
- On-the-job training opportunities.
