What are the responsibilities and job description for the Representative Customer Service for Medical Equipment position at The WISH Clinic?
Job Overview
Join The Wish Clinic, where we prioritize healing through comprehensive wound care and skin disorder management. As a Customer Service Representative, you will play a vital role in addressing customer inquiries, managing orders, and ensuring a seamless experience across various communication channels. Your ability to maintain professionalism and composure in challenging situations will be crucial to our mission of patient care and satisfaction.
Key Responsibilities
At The Wish Clinic, we offer robust on-the-job training and access to third-party sales training resources, empowering you to advance your professional skills and career trajectory.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment centered around patient care and successful treatment outcomes. Our commitment to teamwork ensures that all staff members contribute to our shared mission.
Compensation And Benefits
Join The Wish Clinic, where we prioritize healing through comprehensive wound care and skin disorder management. As a Customer Service Representative, you will play a vital role in addressing customer inquiries, managing orders, and ensuring a seamless experience across various communication channels. Your ability to maintain professionalism and composure in challenging situations will be crucial to our mission of patient care and satisfaction.
Key Responsibilities
- Assist clients in person at our Denver headquarters with equipment pickups and drop-offs.
- Process orders for EPA Region 8 clients, both in-person and over the phone.
- Engage prospective clients in EPA Region 8 to generate business opportunities.
- Develop in-depth knowledge of Geotech's extensive range of technology and equipment.
- Respond to inquiries from potential customers and cultivate relationships.
- Identify prospects, understand their projects, and suggest suitable solutions.
- Manage the sales cycle from initial client engagement to final close.
- Maintain an organized sales pipeline for follow-up quotes.
- Update and optimize the CRM for enhanced efficiency.
- Participate in sales training through third-party resources.
- Proven background in customer relations, B2B, retail, or call center sales.
- Strong communication skills with an emphasis on building lasting relationships.
- Ability to work independently, taking ownership of tasks with a professional demeanor.
- Excellent organizational skills to navigate CRM systems and create outreach plans.
- Team-oriented attitude, ready to support colleagues and assist across regions.
- Experience in customer service or sales is essential.
- Competence in effectively managing customer interactions and expectations.
- Familiarity with CRM systems and sales management tools is advantageous.
- High school diploma or equivalent; relevant experience may be considered in lieu of formal education.
At The Wish Clinic, we offer robust on-the-job training and access to third-party sales training resources, empowering you to advance your professional skills and career trajectory.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment centered around patient care and successful treatment outcomes. Our commitment to teamwork ensures that all staff members contribute to our shared mission.
Compensation And Benefits
- Competitive hourly pay rate of \(25.00 to \)30.00, commensurate with experience and performance.
- Flexible working hours ranging from 20 to 40 per week, Monday to Friday.
- Remote work possibilities with a focus on work-life balance.
- Comprehensive benefits package, including 401(k) with matching, health, dental, and vision insurance, paid time off, and a referral program.
