What are the responsibilities and job description for the Software Support position at THE WITTERN GROUP INC?
Job Responsibilities
· Ability to work with multiple groups within sales, service, and engineering.
· Train customers on new software, and provide ongoing support
· Setup customer accounts through data provided by the customer
· Check customer provided cards and match them with readers
· Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
· Document issues and suggest improvements on features and processes
· Collaborate with the engineering and product management teams to help reproduce and resolve issues
Qualifications
· Highschool degree or GED
· Strong computer skills including office products such as Excel and Word
· Exceptional verbal and written communication skills
· Excellent troubleshooting skills
· Good work ethic
· Team player
· Passion for product quality and a positive user experience
· Ability to learn quickly and manage priorities in a fast-paced development environment
