What are the responsibilities and job description for the Frontline Customer Service Specialist position at The Wittern Group?
Description
As a Frontline Phone Representative , you will be the first point of contact for our customers, both over the phone and through our website. You will be responsible for gathering essential information, efficiently triaging incoming calls and web leads, and identifying potential sales opportunities. Your ability to actively listen, problem-solve, and communicate effectively will be crucial in providing exceptional customer service and contributing to our sales goals.
Responsibilities :
- Answer incoming calls promptly and professionally.
- Respond to incoming web leads in a timely manner.
- Actively listen to callers and web leads to understand their needs and concerns.
- Gather accurate and relevant information from callers and web leads.
- Efficiently triage calls and web leads and route them to the appropriate department or team member.
- Identify potential sales opportunities and transfer qualified leads to the sales team.
- Provide accurate information and solutions to customer inquiries.
- Maintain a positive and helpful demeanor, even in challenging situations.
- Adhere to company policies and procedures.
- Utilize CRM systems and other relevant software to track customer interactions and sales leads.
- Contribute to a positive team environment.
Requirements
Qualifications :
Additional Considerations :
