What are the responsibilities and job description for the Client Support Specialist position at The Women's Center?
The Women's Center, a non-profit mental health, education, and resources center in Vienna, VA is hiring two part-time Client Support Specialists. The positions' shifts vary and are either 9 AM-1 PM or 4 PM-8 PM, 20 hours a week, Monday through Saturday.
Duties:
- Welcome and Check-in clients upon arrival.
- Operate multiple phone lines.
- Schedule client appointments.
- Answer client account questions.
- Verify client insurance benefits.
- Collect co-pays and outstanding balance.
- Post-client charges and payments.
- Reconcile end-of-day closing.
- Adhere to all HIPAA regulations.
- Understand, interpret and explain account ledgers.
- Be proficient in Microsoft Word and Excel.
- Possess outstanding customer service skills.
Qualifications:
- Two years of medical reception experience.
- An associate or Bachelor's degree preferred.
Equal Opportunity Employer.
