What are the responsibilities and job description for the LUXURY DAY SPA SUPERVISOR position at The Woodhouse Day Spa - Grand Rapids?
LUXURY DAY SPA SUPERVISOR: THE WOODHOUSE DAY SPA, GRAND RAPIDS, MICHIGAN
Who We Are:
We’ve always had a passion for indulgent spa experiences, and, finally, a true luxury day spa is coming to Grand Rapids. We chose The Woodhouse Day Spa because it is the leader in creating affordable luxury experiences across the United States. We believe everyone needs a place to RELAX and unplug for a few hours. At Woodhouse, we specialize in more than 70 unique treatments to allow for the ultimate in self-care.
Woodhouse is unique in the Grand Rapids market because we concentrate on delivering exceptional spa services in a one-of-a-kind environment that will REFRESH our visitors inside and out. Clients come in to forget about the outside world and RENEW their spirits—and it’s our goal to always deliver. If it isn’t perfect, it is free!
Our spa opened in September of 2018 and we need a spa supervisor to run our front desk like a well-oiled machine. That’s where you come in. If you enjoy a fun atmosphere while providing go-the-extra-mile service and support, please keep reading.
Who You Are:
Do you understand the importance of making a positive first impression? Are you passionate, enthusiastic, and driven by excellence? Are you outgoing, friendly, people-pleasing, and incredibly organized? Do you enjoy a decadent spa experience as much as we do? If this sounds like you, we need to talk!
What You’ll Be Doing:
- Responsible for closing and locking up the building. Follows day end guidelines. prepares spa for next days business and ensures the security of premises
- Leads front desk staff and professional licensed providers as needed. Ensures proper protocols are being followed, answers all questions, communicates with all employees and recognizes all staff for outstanding performance.
- Handles all guests with professionalism. Ensures that we always give Above and Beyond Service and communicates opportunities to improve guest experiences.
- Greet our guests and answer phones with a smile, collect payments, give service recommendations, provide superior personal attention, and, overall, be a pleasant, welcoming presence.
- Familiarize our guests with the Woodhouse Experience and provide a facility tour to introduce them to the locker room and amenities that will help them have a seamless experience.
- Accurately explain spa treatment menu and packages to our guests.
- Educate our guests on our signature product lines to continue their spa regimen at home.
- Provide service beyond expectations, ensuring each guest has an exceptional and consistent experience. And, ultimately, ensure return visits and guest retention.
- Exceed sales quotas by providing gift card and retail recommendations.
- Conduct neighborhood marketing and community outreach.
- Act as a brand ambassador, making sure our guests enter a clean, safe space with just the right lighting, music, and aromas that will create a memorable visit.
- Assist in other tasks associated with guest satisfaction. That means a willingness to do any and every task that will provide a phenomenal guest experience and help make our business a success.
Skills and Qualifications You Need:
- Administrative, organizational, communications, and troubleshooting skills.
- Capacity to respond and listen effectively.
- Flexibility to adapt to changing needs.
- Competency to use our software systems and tools to maximize spa performance.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks at the same time, including answering the phone in under 7 seconds every time.
- An astute attention for detail, always ensuring the spa is tidy and all staff have instructions and guidance for the day.
- An understanding that serving and helping others leads to personal satisfaction—and that small details are what make The Woodhouse special, whether it’s a guest’s favorites beverage, a warm inviting neck wrap, or personal details for birthdays and anniversaries. Our goal is to “Surprise and Delight" our guests.
- Willingness to enjoy frequent, free massages, mani/pedis, and facials to understand the benefits of treatment options and communicate our goals to RELAX – REFRESH – RENEW.
Physical Demands:
- This position requires an employee to stand for long periods of time and work on a computer/phone continuously.
Job Type:
Full time. Requires the availability to work weekends and evenings.
Being a luxury day spa, many of our guests come to the spa on Friday, Saturday and Sunday. This position requires weekend work and will typically close the building around 8:30 PM. Prior supervisory skills a must - competitive pay package. This position has a 3-week rotating schedule with two other current Supervisors. One weekend on, one weekend Saturday only and one weekend off. The schedule is consistent every 3 weeks with morning, day and night shifts on a rotating schedule.
