What are the responsibilities and job description for the Guest Experience Concierge position at The Woodhouse Day Spa - Indianapolis?
At Woodhouse Spa we define the spa experience with a blend of modern luxury and timeless relaxation. Our spa is designed to be a haven where sophistication meets tranquility, offering a unique escape from the demands of everyday life. We believe that true luxury is about more than just pampering—it's about providing an unparalleled experience that nourishes the body, mind, and spirit. Every detail of our spa is meticulously curated to create an atmosphere of elegance, comfort, and calm.
Spa Coordinator Job Description
Spa Coordinator Job Description
As a member of our Hospitality Team, you will be the face of the Woodhouse brand, the first impression a guest has of our spa. Whether a guest visits us to purchase a gift card, book an appointment, learn about our unique transformative services, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
Our Core Values
· Lead with a Servant Heart
· Be the Best You
· Stay Curious
· It's all in the Details
· Show Up
Responsibilities
· Serve as a liaison between the therapists and the leadership team facilitating the flow of information
· Provide our Woodhouse guests with a “WOW” factor
· Opening and closing the spa
· Greeting our guests and ensuring we are meeting expectations
· Checking out guests and suggesting retail products and rebooking
· Answering phones and making confirmation calls to guests
Success Candidates Will Demonstrate:
· Exceptional hospitality/guest service, communication, and interpersonal skills with strong attention to details.
· Advanced critical thinking and problem-solving skills
· Administrative skills for scheduling appointments, checking emails, online purchases, and operating the point-of-sale system.
· Physical strength and stamina to walk or stand for periods of time as the job requires.
· Organization and time management skills; detail oriented, self-motivated, and able to oversee many projects at one time.
· Schedule with flexibility to work some evenings and weekends.
Our Commitment to You:
· Competitive Compensation with Monthly Bonus Incentive
· Paid Time Off
· Generous discounts on spa services and products
We are a company that recognizes, rewards and celebrates with you along the way as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa!
The Woodhouse Spa is an Equal Opportunity Employer.
The Woodhouse Spa is an Equal Opportunity Employer.
Salary : $16
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