What are the responsibilities and job description for the Front Desk Luxury Spa Concierge position at The Woodhouse Day Spa - Nashville?
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Free food & snacks
- Opportunity for advancement
- Parental leave
- Profit sharing
- Savings bank
- Signing bonus
Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN.
Voted Best of Nashville 2020-2024 by Nashville Scene
Awarded America's Favorite Day Spa by American Spa Magazine
#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500
NOW HIRING:
Part-Time
Full-Time
Voted Best of Nashville 2020-2024 by Nashville Scene
Awarded America's Favorite Day Spa by American Spa Magazine
#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500
NOW HIRING:
Part-Time
Full-Time
Ready to make a difference and be an important part of our Team?
Front Desk/Customer Service/Guest Relations
At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
Front Desk/Customer Service/Guest Relations
At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
IN THIS POSITION YOU WILL:
- Open or close the spa depending on your shift schedule.
- Check-in each guest for their service and assist at check-out after their service has concluded.
- Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
- Retail products and Series.
- Confirm appointments and help prepare therapists for service day.
- Pre-book our guests at check-out for future services.
- Provide amenities to guests when needed.
- Provide 5 Star Customer Service.
- Ensure and maintain spa cleanliness and presentation at all times.
- Ensure Sanitation Standards are met and exceeded in Spa.
YOU CAN LOOK FORWARD TO:
- Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
- 401K with 100% on first 4% Employer Match - ALL Employees
- Competitive hourly wage.
- Paid Vacation - ALL Employees
- Free Parking
- A fast-paced, team-oriented environment.
- Being an expert on all Woodhouse Signature Services and MEEVO System software.
- Continuous customer service and retail product training.
- Opportunities to grow in our Company and the spa industry.
- Generous discounts and opportunities to enjoy services and products.
WE HAVE SOME GUIDELINES AND REQUESTS:
- 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
- Experience using a scheduling spa software is preferred.
- Ability to work weekends - 1 Weekend day shift required of all Employees
- Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
- Possess strong professional communication and excellent customer service skills
- Must be able to multi-task in a fast paced environment.
- Must have the ability to stand for long lengths of time.
- Positive attitude is required.
Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.
Job Type: Full-time and Part Time Available
Job Location:
- Nashville (Midtown) TN.
Required education:
- High school or equivalent
Required experience:
- Hospitality: 1 year preferred, not required.
Job Type: Full-time/Part Time
Salary : $0 - $0
