What are the responsibilities and job description for the Guest Experience Manager - Woodhouse Spa Broomfield position at The Woodhouse Spa - Broomfield?
Benefits:
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Come join The brand NEW beautiful Woodhouse Spa Broomfield! We are currently looking for exceptional customer service & leadership skills.
More specifically, our qualified Guest Experience Manager:
- Orchestrates the spa schedule and ensures proper guest flow
- Rocks sales numbers by providing gift card and retail recommendations
- Ensures a positive, consistent guest experience
- Supports the general manager
- Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day
- Maintain a high level of positive and professional approach with employees, coworkers, and guests.
- Set performance goals with General Manager that align with Woodhouse Spa.
- Act as the first point of contact for all spa concierge & spa concierge leads.
- Act as the first point of contact in guest service recovery for the property.
- Review appointment book, events scheduled and schedule spa concierge employees accordingly.
- Drive team morale and be present and visible to guests and team members at all times.
- Assign, train, mentor, and direct staff to ensure exceptional guest experiences.
- Maintain communication between the front desk and all employee's regarding guest arrivals and departures.
- Manage all aspects of the booking/appointment system and solve issues that arise.
- Interact with guests to obtain feedback on their experiences and improve service delivery.
- Acknowledge special occasions, birthdays and provide correct amenities when applicable.
- Maximize spa revenue and bookings by analyzing daily reports and maintaining documentation with general manager.
Requirements
- Proven leadership/management experience in a spa, hospitality, luxury hotels, event planning, guest relations, or service management.
- 2-3 years or equivalent combination of education and experience in high volume guest-interfacing hospitality.
- Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location.
- Excellent customer service skills with a friendly and warm demeanor.
- Strong verbal and written communication skills and ability to multitask.
- Strong knowledge of hospitality/booking software and MS Office required.
- Ability and willingness to work flexible long hours including weekends, holidays, and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25 pounds occasionally.
- High school diploma or equivalent experience/training required; some college preferred.
Woodhouse Employee Perks include:
- Competitive Pay and Incentive programs
- PTO for management roles
- Generous discounts for you and family to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a new state of the art facility
- Ongoing training opportunities on the Woodhouse University website
We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa Broomfield! The Woodhouse Spa is an Equal Opportunity Employer.
Salary : $25 - $28
