What are the responsibilities and job description for the Guest Experience Manager position at The Woodhouse Spa - Broomfield?
Benefits:
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Come join The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013 by American Spa Magazine!
"You've Gotta Do What You Love!"
Our guest experience manager's...Make the world go ‘round and we love that!
At Woodhouse Spa, a Guest Experience Manager, ensures a positive and consistent experience for guests, overseeing the day-to-day operations of the spa, including staff management and customer relations.
At Woodhouse Spa, a Guest Experience Manager, ensures a positive and consistent experience for guests, overseeing the day-to-day operations of the spa, including staff management and customer relations.
More specifically, our qualified spa coordinator:
- Orchestrates the spa schedule and ensures proper guest flow
- Rocks sales numbers by providing gift card and retail recommendations
- Ensures a positive, consistent guest experience
- Supports the general manager
- Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day
- Maintain a high level of positive and professional approach with employees, coworkers, and guests.
- Set performance goals with General Manager that align with Woodhouse Spa.
- Act as the first point of contact for all spa concierge & spa concierge leads.
- Act as the first point of contact in guest service recovery for the property.
- Review appointment book and events scheduled and schedule spa concierage employees accordingly.
- Drive team morale and be present and visible to guests and team members.
- Assign, train, mentor, and direct staff to ensure exceptional guest experiences.
- Provide knowledgeable service and retail recommendations for guests.
- Maintain communication between the front desk and all employee's regarding guest arrivals and departures.
- Manage all aspects of the booking/appointment system and solve issues that arise.
- Interact with guests to obtain feedback on their experiences and improve service delivery.
- Deliver refined, seamless service while upholding guest confidentiality.
- Acknowledge special occasions, birthdays and provide correct amenities when applicable.
- Maximize spa revenue and bookings by analyzing daily reports and maintaining documentation with general manager.
Requirements
- Proven leadership experience in a spa preferred
- 2-3 years or equivalent combination of education and experience in high volume guest-interfacing hospitality.
- Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location.
- Excellent customer service skills with a friendly and warm demeanor.
- Strong verbal and written communication skills and ability to multitask.
- Strong knowledge of hospitality/booking software and MS Office required.
- Ability and willingness to work flexible long hours including weekends, holidays, and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25 pounds occasionally.
- High school diploma or equivalent experience/training required; some college preferred.
Woodhouse Employee Perks include:
- Competitive Pay and Incentive programs
- PTO for management roles
- Generous discounts for you and family to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a new state of the art facility
- Ongoing training opportunities on the Woodhouse University website
We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa Broomfield! The Woodhouse Spa is an Equal Opportunity Employer.
Salary : $25 - $28
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