What are the responsibilities and job description for the Q4- QC Administrator position at The Word & Brown Companies?
*** This is a seasonal and part-time position. ***
Monday - Friday, 2:00 pm - 6:00 pm
Purpose of Position:
Quality check, verify eligibility and process for all enrollment materials for participants in the Choice Administrators programs.
Essential Functions:
• Understand company policies and procedures as they apply to Choice Administrators plans.
• Follows all established process and procedures to ensure integrity, security and confidentiality of all data.
• Receives process and verifies the accuracy of employee applications, change/renewal requests, terminations, and other documents by data entry.
• Communicates closely with internal resources to ensure all instructions are accurate and understood.
• Identifies and reports all inconsistencies found in the data.
• Ability to identify employee and employer documents by using our paperless system Doc-Link, verify and update information contained in Pegasus (mainframe), and process based on guidelines.
• Maintain acceptable accuracy rates.
• Ability to enter appropriate comments in a clear and concise manner into Pegasus and/or Doc-Link.
• Ability to assess and forward documents to the appropriate team(s) or department.
• Meet department standards for quality, quantity of work, and service levels.
• Adhere to all PHI (Personal Health Information) guidelines.
• Perform the tasks and functions necessary to manage daily work bin.
Knowledge, Skills & Abilities Required:
• Strong communication skills (written, grammatical and verbal) required.
• Ability to interact and communicate effectively with all levels of employees and customers.
• Strong attention to detail.
• Ability to perform comfortable in a fast-paced, deadline-oriented professional work environment.
• Excellent organizational skills.
• Able to build/gain commitment and overcome resistance to change.
• Ability to retain large quantities of information.
• Must be able to handle multiple tasks.
• Accurately type a minimum of 40 WPM.
• Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills.
• Knowledge of the healthcare industry a plus.
• Possible Overtime Required Experience Requirements: Previous office and/or customer service experience a plus. Previous data entry experience a plus.
Educational Requirements:
High school diploma or equivalent.
Physical Requirements:
This position is required to sit 95% or the time. Must be able to walk, utilize stairs, bend stoop and lift up to 30lbs. Close vision required. Must be able to perform this job for the entire work day, daily. Working environment is stable and noise level is moderate.
