Customer Service Representative

We are looking for a customer-oriented service representative.

You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively.

Our Mission Statement
The Work-Family Connection is a 501c3, not-for-profit educational organization committed to providing high-quality services that continually respond to the emerging needs of children, families, schools and communities.
Our programs, operated on school grounds for the convenience of families, include Before and After School Programs, Virtual Learning Centers, Extended Day Pre-K & Kindergarten, Vacation/Holiday, and Summer Camps. Parents and caregivers particularly appreciate our flexible pick-up times, days per week and drop-in options.
Child Safety
The Work-Family Connection is known for high standards of excellence. Our programs are licensed and nationally accredited with qualified, nurturing staff.
Our staff are required to fulfill 10-20 hours of training per year and are First Aid and CPR certified.
All staff members are required to go through extensive screening prior to their employment with us. This includes fingerprint background checks, Child Abuse checks, reference and prior employment checks, and medical clearance.
Programs are educational and recreational in nature, providing extended learning opportunities while the students are having FUN!
Our History
2019
30th Anniversary Celebration!
WFC is celebrating their 30th Anniversary this year! There will be a celebration event taking place at the Fiddler’s Elbow Country Club in Bedminster, NJ on September 29, 2019.
2014
WFC Celebrated its 25 Year Anniversary!
To celebrate, WFC partnered with local businesses to host family dinner nights, gift basket giveaways, and much more. They provided school staff luncheons for the schools that they partner with in Hunterdon, Warren, Morris and Union counties, as well as thanking the Board of Education, their staff, and families! WFC continues to participate in community days and events, and always supports their community at every chance they can get.
2008
Launched Administrative Services for districts operating their own Programs.
Many districts had their own before and after school programs, but needed assistance with the administrative portion of their programs. WFC had the experience to take over these tasks, so the district could focus on the students and the programs. WFC still offers these services!
2006
NJAfter3 Grant for Roselle Park
Work-Family Connection was awarded the NJAfter3 grants for Roselle Park Schools. NJAfter3, or New Jersey After 3, is the State’s largest corporate sponsored organization to give grants to nonprofits specializing in after school programs.
2004
First NJAfter3 Grant
WFC was the first organization to be selected by NJAfter3 to receive a grant. The qualifications to be selected were rigorous. Chancellor Avenue School and Florence Avenue School were the first WFC locations to receive the grants.
2000
The Start of WFC Scholarships
WFC started giving out $2,000 scholarships to alumni students who are heading to college! The scholarships are open to high school seniors who have attended WFC programs during their elementary and/or middle school years. We look forward to reading these essays every year and hosting WFC Scholarship Ceremonies!
2000
WFC Selected to Help Develop Standards
WFC was 1 of 26 organizations nation-wide that was selected to help research, develop and test the National Quality Standards for School-Age programs. These standards identify excellence and high-quality in after school programs. To this day, WFC follows these standards in all of our programs.
1992
First Year of Summer Camp
First year of summer camp, held in Clinton Township. Our first summer camp field trip was to Dorney Park, and we have been going every year since! Our signature tye-dye camp shirts were originally chosen by our students. It is a fun way that the staff can recognize our students on field trips, and they are fun to wear in the summer!
1990
Our Founder Helps Develop Regulations
Our Founder, Aurora Pipeling, led the State of NJ in developing State Licensing regulations for After School Programs. Prior to her efforts, there were no State standards or evaluations. WFC was the first program to initiate the requirement of fingerprinting and background checks for School-Age Child Care programs
1989 - The Work-Family Connection was founded
WFC was founded in Hunterdon County. Our first program was held in the Clinton Township School District at Patrick McGaheran School, with only 10 students!

Pay: $28.19 - $30.19 / hour

Pay:

• Signing bonus

Benefits:

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance

Job Type: fulltime, parttime

Schedule:

• 8 hour shift
• Monday to Friday

Education: High school degree

Work location: This is a remote position