What are the responsibilities and job description for the Shelter Administrative Coordinator position at The Workforce Group?
Summary: The Shelter Administrative Coordinator provides essential administrative support to ensure the smooth operation of a shelter serving vulnerable populations. This role involves managing day-to-day office tasks, maintaining records, coordinating schedules, and supporting shelter staff and residents. The ideal candidate is organized, detail-oriented, and committed to contributing to a welcoming and efficient shelter environment.
Location: New Orleans, Louisiana
Duties and Responsibilities:
- Serve as the first point of contact for visitors, residents, and staff by answering phones, responding to emails, and managing inquiries professionally and compassionately.
- Maintain accurate and up-to-date records, including resident files, staff schedules, and program data.
- Assist residents providing them with necessary forms and helping them navigate administrative processes.
- Monitor and order office supplies, ensuring adequate inventory for shelter needs.
- Prepare and distribute communications such as memos, notices, or program updates to staff and residents.
- Assist with preparing reports, spreadsheets, and presentations for shelter leadership.
- Work closely with program staff to provide administrative support for resident services and programs.
- Ensure confidentiality and secure handling of sensitive information related to residents and shelter operations.
- Collaborate with shelter staff to organize events, workshops, and training sessions.
- Respond to emergencies by providing administrative support and assisting with shelter protocols as needed.
- Perform other job-related duties as assigned.
Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent; an associate's degree in business administration, social services, or a related field is preferred. At least two (2) years of administrative experience; experience in a shelter or social services setting is a plus.
- Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks effectively.
- Excellent interpersonal and communication skills, with the ability to interact respectfully and empathetically with individuals from diverse backgrounds.
- Proficiency in using office software such as MS Office Suite (Word, Excel, Outlook) and familiarity with database management systems.
- Understanding of confidentiality practices and the ability to handle sensitive information discreetly.
- Ability to work independently and as part of a team, demonstrating initiative and flexibility.
- Familiarity with trauma-informed care principles and working with vulnerable populations is preferred.
- Availability to work flexible hours, including occasional evenings or weekends, as required.
ABOUT US
The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities, partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
