Director of Quality and Performance Improvement

WHO ARE WE?
The Wound Pros is the nation’s largest wound care management company, with a presence in 19 states and counting. Our mission is to facilitate the standardization of evaluating and treating chronic wounds in long-term care facilities by leveraging the power of AI and technology. We offer various essential services, including Digital Wound Management, Telemedicine, Advanced EHR Systems, Mobile Vascular Assessment, Digital Supply Tracking, Advanced Wound Care Dressings, and participation as a Medicare Part B provider.

Kickstart your career by joining a growing number of professionals committed to healing wounds and saving lives. At The Wound Pros, we live and breathe diversity. We pride ourselves in our team of passionate professionals from all over the world. Our core values are: we Listen, Innovate, Never give up, and ‘Kultivate’ & grow (LINK) people in their careers. 

JOB SUMMARY

The Director of Quality and Performance Improvement is responsible for overseeing the company’s quality improvement program and initiatives. The Director will establish and continuously monitor clearly defined key performance indicators that are action-oriented and directly correlate to success in achieving organizational goals. This leader will collaborate with other key stakeholders and leaders to develop and implement strategies to improve performance among all indicators and instill a culture of continuous improvement across the organization. Leads the development and maintenance of clinical protocols, policies, and procedures that ensure consistent delivery of high-quality care.

WHAT ARE YOUR ASSIGNMENTS

• Develop, implement, and maintain a robust quality management system.
• Regular internal audits and performance improvement activities should be conducted to identify areas of improvement in the delivery of care and patient outcomes.
• Analyze data and trends to identify root causes of quality issues and collaborate with key leaders to develop and implement corrective and preventive actions.
• Monitor key performance indicators (KPIs) related to quality and patient outcomes.
• Maintain current knowledge of regulatory changes and ensure timely implementation of any necessary changes to policies and procedures.
• Develop and maintain clinical protocols, policies, and procedures to ensure consistent and high-quality care delivery.
• Facilitates root cause analysis processes to identify areas of improvement when incidences occur.
• Collaborate effectively with other departments, including clinical and sales teams, to achieve quality and experience goals.
• Maintain current knowledge of regulatory changes and ensure timely implementation of any necessary changes to policies and procedures.
• Leads the organization in adopting the collection and reporting of data to quality payment programs associated with Medicare.
• Leads and mentors a team of professionals.
• Complete additional duties to support organizational goals.

ATTRIBUTES NEEDED FOR THE ROLE

• Bachelor's degree in Nursing (BSN) or a related healthcare field is required; a Master's degree in Healthcare Administration (MHA), Nursing (MSN), or a related field is preferred.
• 5 years of experience in a quality, compliance, or risk management role within a healthcare setting, preferably in home health or hospice.
• CPHQ (Certified Professional in Healthcare Quality) is required.
• Clinical experience in wound management is preferred.
• Leadership skills: 3 years of experience managing teams and remote and distributed groups are preferred.

WHAT YOU HAVE ALREADY ACHIEVED

• Strong understanding of clinical best practices, regulatory requirements, and quality improvement methodologies.
• Experience with data analysis, root cause analysis, and performance improvement initiatives.
• Excellent communication, interpersonal, and presentation skills

EQUAL OPPORTUNITY EMPLOYER

The Wound Pros is an equal opportunity employer committed to being an employer of choice, not just an excellent place to work but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Please note: Only shortlisted applicants will be contacted for Interviews.