What are the responsibilities and job description for the Clinical Administrative Assistant, Behavioral Health position at The Wright Center for Graduate Medical Education?
Description
POSITION SUMMARY
Position is responsible for various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on Behavioral Health department efficiency, the employee must be punctual, and have excellent attendance. Understanding conflict resolution is a benefit with this overall population. Willingness to work a flexible nontraditional schedule is required.
REPORTING RELATIONSHIPS
This position reports to the Behavioral Health Manager. No other roles report to this position.
JOB DUTIES & ESSENTIAL FUNCTIONS
While living and demonstrating our Core Values, the Clinical Administrative Assistant will:
- Schedule patient appointments and follow-up visits for all BH patients
- Monitor the call log, and transfer to BH staff triages
- Schedule patients for staff psychiatrists and psychiatric NPs
- Responsible for calling patients to reschedule appointments & follow up with no shows
- Work with psychiatry residents’ schedules to ensure there is 1 resident to 1 psychiatrist
- Register patients and verify/update demographics and insurance information.
- Intake and check out of patients
- Ensure copays are collected at time of visit
- Manage patient information in Electronic Medical Records system
- Perform cash account management activities
- Verify insurance information from patients
- Scan patient records into the EMR
- Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
- Create triages within the EMR system
- Mail and receive new patient information packets
- Answer and return phone calls in a timely fashion
- Switch phones to night/weekend service
- Perform other duties as assigned
- Adhere to all Confidentiality and HIPAA rules and regulations at all times
- Complete BH phone screens as directed
- Mail no show & missed appointment letters
Requirements
QUALIFICATIONS
- High school diploma or equivalent
- Associates or Bachelor’s Degree preferred
- Previous front-office experience (2-4 years) in a high-volume medical practice desirable
- Experience with MEDENT or other EMR software a plus
- Knowledge of medical terminology and insurances
- Proficiency in Word, Excel, PowerPoint and E-mail
- Must be reliable and punctual
- Must have attention to detail
- Must be able to perform effectively in a fast-paced environment with many changing priorities
- Must be professional and customer service oriented to deliver quality excellent care
- Ability to work independently and with a team
- Professional written and verbal communication and interpersonal skills
- Willingness to work a flexible schedule
- Working knowledge of Behavioral Health /Addictions
PACE CARD METRICS
- Behavioral Health Consents applicable to 42 CFR
- Collection of Demographics Information
- Customer Service: Call log entry closed in given timeframes
- Insurance Verification Compliance
