Director, Educational Experience

Description

POSITION SUMMARY
The Director of Educational Experience will serve as a key leader in our Office of Academic Affairs that will be responsible for overseeing and enhancing the educational experience of residents and fellows and supervising our graduate medical education staff. This position will focus on project management and operations, with a strong emphasis on education, resident/fellow engagement, educational activities, and the sourcing and implementation of new applications, initiatives and innovations. The ideal candidate will possess an understanding of process, workflow design and systems thinking, experience in education, excellent project management skills, and a passion for improving the experiences of learners and staff in a multifaceted healthcare environment. 

REPORTING RELATIONSHIPS

This position will report to the Vice President of Academic Affairs/Associate Designated Institutional Official (ADIO).

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the Director of Educational Experience will:

• Promote the mission, vision, and values of the organization and act as an ambassador for our mission internally and externally 
• Incorporate systems thinking into the review of existing and development of new policies, procedures and processes including but not limited to new initiatives, compliance with existing requirements and opportunities for collective improvement
• Supervise the Graduate Medical Education staff of up to 10 people, including the coordinators for various residency and fellowship programs. 
• Provide accountability, management and development for the staff
• Serve as the lead for the implementation of GME priorities including but not limited to Population health curriculum, scholarly activities, wellness, and educational enhancements
• Coordinate the preparation for accreditation site visits and ensure compliance with ACGME (Accreditation Council for Graduate Medical Education) or other governing bodies
• Define GME project goals, objectives, and deliverables for new initiatives within the program including accountability metrics. Assembles project teams, gains consensus, and effectively communicates a clear understanding of project scope, timeframes, budgets, and other project requirements
• Develop and maintain project timelines and milestones, ensuring projects are completed on schedule
• Manage the team’s organizational responsibilities and effective working relationships with HR, Finance, Marketing, Grants, Contracts, Compliance and other support departments
• Guide, manage and support the committees, subcommittees and task forces of the GME department
• Monitor and integrate changes in accreditation requirements and medical education regulations into program practices
• Ensure alignment of educational content and requirements with accreditation standards and institutional goals 
• Collaborate with key program leadership and faculty to enhance teaching methodologies and assessment strategies
• Oversee the implementation and management of education management tools and systems.
• Develop and execute plans for the rollout of new educational programs, tools, and technologies
• Ensure proper documentation of proven and new processes to complete the responsibilities of the GME department
• Provide regular updates and communication to faculty, residents, fellows, and administrative staff on project progress, changes, and challenges
• Collaborate and coordinate with various departments (i.e. IT, HR, Clinical Operations) to ensure successful project implementation and integration of new systems
• Collaborate with internal and external departments to create effective communication material to ensure GME learners are aware of educational resources including but not limited to wellness and scholarly activity.
• Develop and manage support programs to assist residents and fellows in their personal and professional development. Provide presentations on various aspects of wellness and professional development to promote holistic approach to improving the resident/fellow experience
• Collaborate oversight of progressive resident and fellow performance and improvement toward the core competencies and unsupervised practice
• Oversee the development and rollout of an educational dashboard for the GME department
• Develop and implement GME "Best Practice" resources

Requirements

REQUIRED QUALIFICATIONS

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool with buy in and experience working in the EOS® model (strongly preferred)
• Strong analytical and problem-solving skills
• Attention to detail and organizational abilities in order to prioritize overlapping priorities
• At least a Bachelor’s Degree in Business, Education, Healthcare Administration or similar field. Master’s degree preferred
• Minimum of 5 years of work experience inclusive of 2 years in a project management or operations role 
• Experience in an educational environment is highly desirable
• Supervisory skills and experience are a must have
• Proficiency in Google and Microsoft platforms, programs and processes
• Effective communication and interpersonal skills
• Maintain positive, professional office relationships
• Ability to work independently or with a team, take direction or create the direction aligned with organizational priorities and expectations
• Strong leadership skills in order to influence organizational and team culture and behavior
• Demonstrate responsibility for personal work habits and self-care
• Ability to handle multiple deadlines and to work in a busy, very dynamic environment
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride