Specialist, GME Evaluation & Outcomes

Description

POSITION SUMMARY 

The GME Evaluations and Outcomes Specialist is responsible for providing expert application support and training services for physicians, residents, staff, and other stakeholders in the resident management system (RMS). This role ensures the accurate, efficient use of MyEvaluations, and works both independently and collaboratively to resolve complex technical issues, optimize workflows, and maintain data integrity. The specialist will track, report, and evaluate performance metrics for GME staff, residents, and fellows, supporting accreditation reviews, board presentations, and system optimization. Working closely with system developers and leadership, this position will provide user feedback to improve MyEvaluations’ functionality and ensure seamless system integration. The role will also involve training, troubleshooting, and developing processes for onboarding, credentialing, and compliance tracking within GME programs.

REPORTING RELATIONSHIPS 

This position reports to the Director of GME Evaluations and Assessment.  

ESSENTIAL JOB DUTIES and FUNCTIONS 

This position will perform the following duties while living and demonstrating the Core Values:

• Serve as a super-user and key resource for the RMS (e.g., MyEvaluations), leveraging expertise in system functionality to optimize workflows, support integrations (AMION, credentialing software), and maintain data accuracy. Responsibilities include extracting employee and learner data from various sources, running queries, and generating reports for statistical analysis and program evaluation.
• Track and maintain Pace Card/Balanced Scorecard metrics for GME staff, residents, and fellows in collaboration with coordinators. 
• Develop and maintain dashboards, graphs, and reports for leadership, board presentations, and accreditation reviews. 
• Maintain accurate curricular milestones and evaluations in the RMS, ensuring data integrity and alignment with program requirements.
• Chair/Co-Chair the Curriculum Committee and provide reports as requested to appropriate governance bodies, administration, etc. 
• Coordinate and execute the seamless import of timekeeping data from Paylocity / HR software into MyEvaluations, ensuring the accuracy and integrity of resident and fellow clinical hours, and promptly identifying any discrepancies or potential violations related to duty hour compliance.
• Works collaboratively to develop processes to train physicians, residents, staff and other relevant stakeholders throughout the entire organization in the use of the resident  management system 
• Provide technical support, troubleshooting, and workflow improvements for the RMS, while developing and delivering training courses that align with emerging system capabilities. 
• Deliver both group and individualized training to ensure high system competency among users.
• Lead resident and fellow training sessions on MyEvaluations and ensure seamless system adoption.
• Optimize RMS workflows, troubleshoot system issues, and work with leadership to configure the application for maximum efficiency.
• Ensure seamless integration between AMION and MyEvaluations, resolving any system discrepancies.
• Generate regular reports on evaluation completion, CCC compliance, and performance trends for each resident.
• Manage resident and fellow onboarding, credentialing, and compliance tracking in MyEvaluations, including the setup and processing of residency and fellowship contracts such as new agreements, addendums, and annual renewals within the system. 
• Develop document templates and automate tracking for efficient process management. 
• Assist with resident onboarding, including GME Orientation planning.
• Support GME graduation planning and execution. 
• Participate in coordinator education and development to efficiently support the coordinator  role and fulfill responsibilities as needs arise 
• Other duties as assigned 

Requirements

QUALIFICATIONS 

• A minimum of 3–5 years of experience in GME, healthcare education, or data system administration, with a strong technical background.
• Experience with MyEvaluations and GAME-specific software preferred.
• Requires a bachelor’s degree or equivalent experience. Advanced degree preferred 
• A high degree of proficiency with Google Workspace applications, including Docs, Sheets, Slides, and Gmail.
• Technically savvy, with the ability to troubleshoot software, optimize workflows, and automate reporting. 
• Strong communication skills for training, stakeholder engagement, and system implementation.
• Proven ability to communicate effectively both in writing and verbally with management and peers, focusing on collaboration across functional units of the organization.
• Exceptional project coordination skills, with the ability to prioritize tasks, facilitate discussions, lead training sessions, and make data-driven decisions
• Disciplined self-starter who is also a positive, team-oriented individual with the ability and desire to learn and keep pace with the issues impacting medical education learning management applications 
• Demonstrated professionalism, both in appearance and conduct. Conscientious with issues related to security and privacy 
• Demonstrated experience in consulting and/or training and development; system  implementation, and requirements gathering is beneficial 
• Successful candidates must have demonstrated technical aptitude and the ability to learn new technologies quickly in a real world context 
• Ability to translate complex technology concepts into clear, user-friendly instructions. 
• This position requires enthusiasm, energy, and a proactive approach to learning and adapting to change.
• Strong attention to detail and the ability to excel in a high paced environment.