VP, Chief Operating Office, Administrative & Population Health

Description

The Vice President, Chief Operating Officer Administrative and Population Health (VP/COOAPH) is a senior leadership position responsible for ensuring that the primary care and service line operations at The Wright Center for Community Health (TWCCH) are aligned with the organization’s mission, strategic goals, and integrated group practice model. The VP/COOAPH will oversee, manage, and coordinate all business operations within TWCCH, working closely with both clinical and administrative leadership. This role will be key in developing and implementing enhanced clinical delivery models supporting innovative care redesign.

The VP/COOAPH is also accountable for driving operational growth, ensuring fiscal health, and ensuring strict compliance with laws, regulations, grant requirements, and organizational protocols.

The Wright Center utilizes the Entrepreneurial Operating System (EOS) developed by Gino Wickman to drive vision, traction, and organizational health. Success in this position requires a results-driven approach, effective use of EOS principles, and strong leadership skills. The VP/COOAPH must be able to identify, develop, and manage top talent within the departments under their leadership, guiding teams to be accountable and achieve their highest potential.

While living and demonstrating our Core Values, the Vice President and Chief Clinical Operating Officer Administrative and Population Health will:

• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance customer satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations, with a focus on Practice Manager roles.
• Oversee clinical support staff, behavioral health, and oral health services.
• Support the Executive Management team in achieving organizational goals and milestones through high-impact operational projects and strategic initiatives.
• Ensure HIPAA confidentiality and security measures are maintained during office hours and outside of the office.
• Commit to self-learning by participating in continuing education activities and professional conferences.

PATIENT CARE

• Oversee the delivery of necessary patient visits, including annual well visits, transitions of care, chronic care management, and preventative care.
• Implement and monitor a continuity of care structure for patients and the multidisciplinary care team, ensuring plan execution.
• Communicate the importance of quality, patient/family-centered care as the foundation of operational excellence.
• Ensure consistent completion of Social Determinants of Health (SDOH) screenings for all patients, with trend reporting and implementation of interventions to prevent complications.
• Guarantee the effective and efficient delivery of all clinical operations and service lines.
• Incorporate patient values and needs into all business activities and operational decisions.
• Collaborate with the management team to enhance compliance, and track and report quality and patient satisfaction metrics.
• Partner with Clinical Quality Performance Management leadership to foster collaboration and knowledge sharing that aligns strategy and improves member experience.
• Work with EHR department leads to ensure proper clinician documentation, demonstrate high performance, and capture necessary data.
• Build relationships with community partners to address social determinants of health and promote health behaviors that improve quality measures.
• Stay self-motivated to remain current on population health trends and evidence-based practices. 

STAFF & LEARNERS

• Enhance team-based care for patients by job-description specific roles and responsibilities that support teamwork, coordination of care, and continuity of patient care for patients and clinical staff
• Initiate the development of EMR documentation strategies that support the standardization of care, integrated plans of care, and efficient and effective documentation by staff and clinicians 
• Ensure support, recognition, and respect for the diversity of our patients and workforce across TWC, assuring equity and inclusion for all.
• Work diligently with community colleges and schools to develop/accelerate the development of the workforce needed to provide culturally competent patient care.
• Work with Human Resources in developing management and staff training to promote personal growth and job satisfaction within a sanctuary work environment to improve recruitment and retention. Guide employee progress toward achieving personal and organizational goals.
• Develop staff for advanced leadership roles with practice managers and Deputy COO.
• Directly teach/mentor all practice managers to effectively manage staff, improve clinical outcomes, boost staff and patient satisfaction, and collaboratively and effectively work with clinicians to achieve efficiency and effectiveness of overall operations.
• Ensure all learners receive quarterly staff evaluations from each clinical site.

INTEGRATION OF WORKFLOW & INFRASTRUCTURE/RESOURCES

• Model the overall philosophy and support for strategic objectives that align with the organizational mission and purpose. 
• Develop and implement improvements in department methods, systems, procedures and resource agencies.
• Possess the ability to organize and manage multiple diverse departments and effectively motivate, inspire, and communicate with individuals and groups.
• Build strategic alliances and partnerships within the organization to collaboratively execute business strategies. 
• Adhere to organizational, federal, state, and local requirements enforcing compliance and act when necessary.
• Assistance with research, analysis, and response to inquiries from all internal and external departments. 
• Participate and lead efforts to ensure compliance with the Health Center Program Compliance Manual to maintain TWCCH’s accreditation as a Look-Alike and promote readiness for a new access point FQHC designation. 

COMMUNITY

• Serve on community boards, participate in community activities, represent the organization at outside functions, and promote charitable work within the community to develop strong networks and business partners.
• Network with government and community officials, community organizations, and hospitals for purposes of collaboration and providing partnerships for community projects and/or grant opportunities

Requirements

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy-in and experience working in the EOS® model are strongly preferred
• Commitment to the mission, vision, and objectives of The Wright Center
• Master’s degree in health administration, business, or a related professional field
• 8 to 10 years 0 years of leadership experience in a healthcare organization
• Must have 5 or more years’ experience in working with a Community Health Care Center or other community-oriented ambulatory healthcare setting
• Demonstrated experience developing scalable, evidence-based clinical processes, care management protocols, or practice transformation efforts and directly implementing and evaluating them across care delivery contexts. 
• Extensive experience in clinical leadership roles within a healthcare system. 
• Familiarity with metrics and analytics in value-based care environments.