What are the responsibilities and job description for the Assistant Front Office Manager position at The Wurzak Hotel Group?
The Renaissance Marina - Fort Lauderdale is looking to add an Assistant Front Office Manager to our award-winning team!
The Assistant Front Office Manager, reporting to the Director of Front Office, is responsible for all front desk functions and staff. Areas of responsibility include Switchboard Operations and Guest Services/Front Desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
This professional should be a good communicator, possess solid leadership skills to represent the company, be pro-active, loyal, reliable and hard working. We seek to create a sense of place that will insure, inspire and motivate the overall team to meet and exceed per-determined goals and expectations of our guests.
Essential Functions:
Benefits:
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization that embody the same entrepreneurial spirit of our leadership team and who seeks to create value through tireless innovation and a tight focus on the operational details.
The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Assistant Front Office Manager, reporting to the Director of Front Office, is responsible for all front desk functions and staff. Areas of responsibility include Switchboard Operations and Guest Services/Front Desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
This professional should be a good communicator, possess solid leadership skills to represent the company, be pro-active, loyal, reliable and hard working. We seek to create a sense of place that will insure, inspire and motivate the overall team to meet and exceed per-determined goals and expectations of our guests.
Essential Functions:
- Interview, hire, train, cross-train, schedule, coach, counsel, and discipline associates and perform annual performance evaluations.
- Efficient daily operation of Guest Services, while adhering to budget guidelines.
- Manages day-to-day operations, ensuring the quality standards and meeting the expectations of the guests on a daily basis.
- Develop specific goals and plans to prioritize, organize, and accomplish your work.
- Maintain adequate and accurate room inventory. Monitors availability and reservations regrets.
- Respond to guest questions, concerns, comments, and requests promptly, courteously and professionally.
- Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Verify nightly audits to ensure all financial controls are being met.
- Maintain working relationships and communicate with all departments.
- Ensure implementation of all hotel policies and house rules.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honestly/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Monitor all V.I.P. guests and requests.
- Other duties as assigned by management.
- High school diploma or GED; 2 years’ experience in the guest services, front desk, or related professional area. Hospitality preferred, Experience with PMS.
- Four years of customer contact and supervisory experience in the hospitality industry.
- At least a year of experience in similar role. (Marriott experience preferred).
Benefits:
- Medical benefits after 60 days of employment
- PTO and Holiday Pay
- 401K after one year of employment
- Employee Appreciation Program
- Employee Lunches
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization that embody the same entrepreneurial spirit of our leadership team and who seeks to create value through tireless innovation and a tight focus on the operational details.
The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
