What are the responsibilities and job description for the Front Desk Associate position at The Yard?
Job Title: Front Desk Staff Member
Location: The Yard - Tam Junction, 215 Shoreline Hwy
Hours: TBD
Compensation: Starting at $16.50/hour, plus a complimentary gym membership
Summary:
The Yard in Mill Valley is seeking a responsible and detail-oriented individual to join our team as a Front Desk Staff Member. As the first point of contact for our guests, you will play a critical role in ensuring a positive experience for everyone who enters our facility. This position offers a unique opportunity to be part of a dynamic fitness community while enjoying a flexible morning schedule.
Shift Responsibilities
Guest Relations
- Greet guests warmly and provide excellent customer service, answering questions and addressing concerns as needed.
- Assist with selling memberships and providing information about membership options and benefits.
- Give tours of the facility to prospective members, highlighting our amenities and services.
- Check in guests upon arrival, verify waiver signatures, and assist with any reservation questions or concerns
- Solicit feedback from guests and members about their experience and relay this information to management for continuous improvement. Encourage guests to leave reviews for the gym on Google.
- Proactively identify areas for improvement in guest service, facility maintenance, or operational processes and propose solutions.
Facilities Maintenance
- Prepare for upcoming classes during your shift by setting up equipment and ensuring the studio space is clean and ready for use.
- Straighten racks and equipment to ensure a tidy and safe workout environment.
- Monitor music levels to ensure an enjoyable atmosphere for all guests.
- Monitor air quality and temperature to maintain a comfortable workout environment.
- Wash, dry, and fold laundry to maintain clean and organized workout towels and linens.
- Stock restroom supplies, ensuring that all amenities are readily available for guests.
- Check trash cans throughout the facility and empty them at the end of each shift to maintain cleanliness.
Qualifications
- Ability to learn and use operational systems such as Mindbody, Slack, Kisi, and Sonos.
- Previous experience in customer service, hospitality, or a related field preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with a strong sense of cleanliness and organization.
- Comfortable working independently and as part of a team.
- Familiarity with fitness equipment and terminology is a plus.
- Must be punctual and reliable.
Join our team at The Yard and become an integral part of our vibrant fitness community! If you are enthusiastic, reliable, and passionate about providing exceptional customer service, we want to hear from you. To apply, submit your resume to josh@goyard.fit with a brief statement as to why you're qualified for and interested in the position.
Job Type: Part-time
Pay: From $16.50 per hour
Schedule:
- Day shift
- Evening shift
Ability to Commute:
- Mill Valley, CA 94941 (Required)
Work Location: In person
Salary : $17
