What are the responsibilities and job description for the Accounting Clerk - Accounts Receivable position at The YMCA of the Virginia Peninsulas?
Imagine being part of one of the most respected human services organizations in the world—a place where your work positively influences the lives of others, a place where you thrive in a values-based environment, a place where you are building a better future for yourself and your community.
General Function:
Under the supervision of the Accounting Specialist and in harmony with the and mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, Accounting Clerk is a member of a team that is responsible for delivering world-class service business transactions for association centers
Qualifications:
1. Minimum 21 years of age.
2. Working knowledge of computers and experience with a variety of software applications.
3. Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
4. Communication - Must possess good written and verbal communication skills.
5. Must be able to master proprietary software and have experience with various software applications with computer proficiency in Microsoft Office
6. Attention to Detail – Must be focused and attentive to details.
7. Organization – must be organized and able to juggle multiple tasks and prioritize efficiently.
8. Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
9. Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
10. Satisfactory completion of a criminal background check and Child Protective Services check.
11. Some experience with VA DSS Child Care Subsidy Program preferred.
Essential Functions:
1. Support the mission, vision and goals of the YMCA.
2. Promote a professional values-based culture by leading with the values of caring, honesty, respect, and responsibility.
3. Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
4. Wear staff uniform, name tag, or professional attire when appropriate.
Program
5. Assist Child Care Program Line with all VA DSS Subsidy attendance tracking and documentation for subsidy payments.
6. Assist with any other Third-Party subsidy transactions.
7. Assist with Guardian application process.
8. Assist with recording, tracking, and processing all childcare collections for assigned centers ensuring payments and funds are collected in a timely manner.
Inbound Contact:
1. Ability to read, analyze and interpret documents.
2. Ability to respond effectively to inquiries or complaints.
3. Ability to apply mathematical concepts to practical situations.
4. Ability to reason and define difficult problems with direction.
5. Advanced knowledge of current YMCA membership software.
6. Ability to meet the physical demands of this position, which include mobility for travel, working at various locations, and participating in events sponsored by the Association.
Effect on End Result:
1. Timely and accurate accounts receivable activity, reports, and records.
2. Streamlined processes are in place to ensure compliance with financial and business operations.
3. A positive image of the YMCA is portrayed to members, staff, volunteers, and the community.
4. A pleasant and comfortable working environment is maintained for all staff.
5. Relationships are strengthened through intentional interactions.
6. The facility will be safe, clean, and enjoyable as measured by Q Checks and Risk Management Audits.
7. Superior quality standards are met
Excellent benefits, including 12% retirement upon meeting the requirements of the National YMCA Retirement Fund. 65% employee paid health/dental insurance, FSA, $25,000 Life/AD&D policy, vacation and sick leave. Includes YMCA Family Membership.
General Function:
Under the supervision of the Accounting Specialist and in harmony with the and mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, Accounting Clerk is a member of a team that is responsible for delivering world-class service business transactions for association centers
Qualifications:
1. Minimum 21 years of age.
2. Working knowledge of computers and experience with a variety of software applications.
3. Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
4. Communication - Must possess good written and verbal communication skills.
5. Must be able to master proprietary software and have experience with various software applications with computer proficiency in Microsoft Office
6. Attention to Detail – Must be focused and attentive to details.
7. Organization – must be organized and able to juggle multiple tasks and prioritize efficiently.
8. Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
9. Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
10. Satisfactory completion of a criminal background check and Child Protective Services check.
11. Some experience with VA DSS Child Care Subsidy Program preferred.
Essential Functions:
1. Support the mission, vision and goals of the YMCA.
2. Promote a professional values-based culture by leading with the values of caring, honesty, respect, and responsibility.
3. Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
4. Wear staff uniform, name tag, or professional attire when appropriate.
Program
5. Assist Child Care Program Line with all VA DSS Subsidy attendance tracking and documentation for subsidy payments.
6. Assist with any other Third-Party subsidy transactions.
7. Assist with Guardian application process.
8. Assist with recording, tracking, and processing all childcare collections for assigned centers ensuring payments and funds are collected in a timely manner.
Inbound Contact:
- Serve customer inquiries regarding DSS subsidy concerns through a variety of inbound communication methods.
- Research required information using available resources.
- Manage and resolve DSS customer complaints/concerns.
- Enter and update customer information into databases.
- Process necessary transactions and applications.
- Identify and escalate priority issues.
- Follow up on customer calls where necessary, ensuring accuracy and exceptional service.
- Document all call information according to standards.
- Use creative techniques to solve members’ problems, ensuring world-class service.
- Assist with contacting individuals regarding past due balances through a variety of outbound communication methods.
- Assist with establishing payment plans in an effort to collect past due balances.
- Follow up on initial contacts.
- Maintain childcare and program changes accounted for, based on requests.
- Subsidize DSS accounts to reflect approved Purchase Orders
- Audit membership accounts and provide accurate corrections and feedback to aid in training opportunities.
- Monitor and manage of third-party payment services collection efforts and update accounts as necessary.
- Create third-party billing invoices and usage reports, as needed.
- Process individual and corporate incoming payments, as needed.
- Provide outbound calls to members and participants, based on situational need.
- Receive and manage inbound calls, based on situational need.
- Inform, care, and serve members and participants about service-interruption, or other unexpected needs as they arise.
- Manage accounts according to unexpected changes and association or member needs.
1. Ability to read, analyze and interpret documents.
2. Ability to respond effectively to inquiries or complaints.
3. Ability to apply mathematical concepts to practical situations.
4. Ability to reason and define difficult problems with direction.
5. Advanced knowledge of current YMCA membership software.
6. Ability to meet the physical demands of this position, which include mobility for travel, working at various locations, and participating in events sponsored by the Association.
Effect on End Result:
1. Timely and accurate accounts receivable activity, reports, and records.
2. Streamlined processes are in place to ensure compliance with financial and business operations.
3. A positive image of the YMCA is portrayed to members, staff, volunteers, and the community.
4. A pleasant and comfortable working environment is maintained for all staff.
5. Relationships are strengthened through intentional interactions.
6. The facility will be safe, clean, and enjoyable as measured by Q Checks and Risk Management Audits.
7. Superior quality standards are met
Excellent benefits, including 12% retirement upon meeting the requirements of the National YMCA Retirement Fund. 65% employee paid health/dental insurance, FSA, $25,000 Life/AD&D policy, vacation and sick leave. Includes YMCA Family Membership.
Salary : $25,000
