What are the responsibilities and job description for the Customer Service Representative position at The York Group, Inc.?
POSITION SUMMARY
The Customer Service Representative is a member of a high-functioning, fast paced team, that serves customers, managing internal, and external customer relationships. The Customer Service Representative processes orders, services inquiries, resolves customer concerns and proactively manages customer needs. Our team provides phone and email support to our customers seven days a week, with extended daily business hours. Team members participate in daily tracking of continuous improvement initiatives.
Schedule : Sunday-7a-3p, Mon.-Thurs.-10a-7p.
Benefits : Day 1!
401K : Day 1, with Company Match
Stock Plan : With Company Match!
Earned Time Off : 13 Days!
JOB RESPONSIBILITIES
Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
Ensure order instructions and information are submitted accurately and per customer specifications.
Maintain current and accurate order entry information in all required software programs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
High School Diploma or GED
Associate Degree or equivalent from two-year college or technical school preferred.
3 years of previous customer service experience preferred; or equivalent combination of education and experience
Occasional travel either locally, nationally, and / or internationally may be required.
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Ability to work overtime as necessary.
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and / or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
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