What are the responsibilities and job description for the Customer service representative position at The York Group, Inc.?
POSITION SUMMARY
The Customer Service Representative is the communication link between customer / sales / production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product / services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.
- Benefits : Day 1!
- 401K : Day 1, with Company Match
- Stock Plan : With Company Match!
- Earned Time Off : 13 Days!
JOB RESPONSIBILITIES
- Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
- Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
- Ensure order instructions and information are submitted accurately and per customer specifications.
- Maintain current and accurate order entry information in all required software programs.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
- High School Diploma or GED
- Associate Degree or equivalent from two-year college or technical school preferred.
- 3 years of previous customer service experience preferred; or equivalent combination of education and experience
- Occasional travel either locally, nationally, and / or internationally may be required.
- High degree of proficiency MS Office Suite, Outlook & Internet applications
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Solid understanding and application of mathematical concepts
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and senior management
- Self-motivated with critical attention to detail, deadlines and reporting
PHYSICAL ASPECTS / WORK ENVIRONMENT
- Regularly required to stand; walk; sit; and talk, hear and see.
- Occasionally lift and / or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
LI-KA1
Last updated : 2024-11-26
