Assistant Supply Chain and Operations Services Manager

Join Our Team as Assistant Supply Chain and Operations Services Manager!

Are you a strategic thinker with a passion for streamlining operations, leading teams, and improving customer service? York Water is seeking a motivated and detail-oriented individual to support the Supply Chain and Operations Services Manager in overseeing scheduling, dispatching, fleet and supply chain coordination, and permitting activities. You’ll also supervise our Operations Services Associates and help lead the Meter Repair team—ensuring daily operations run smoothly and efficiently.

What You’ll Do:

In this role, you will:

• Oversee scheduling of meter installations, repairs, and exchanges—coordinating field personnel and ensuring excellent customer communication.
• Supervise the Operations Services team and assist with management of Meter Repair personnel.
• Coordinate permitting activities and fleet record keeping, including vehicle usage and maintenance tracking.
• Manage warehouse and meter shop inventory; ensure coverage of the supply dock when needed.
• Respond to customer inquiries across various platforms with professionalism and care.
• Assist in researching and implementing new field technologies and tools.
• Maintain and improve operational procedures, ensuring regulatory compliance and timely administrative task completion.
• Lead process improvement initiatives to optimize performance and drive efficiency.
• Collaborate across departments to ensure smooth operations and fast response to service requests or emergencies.
• Represent York Water with professionalism, always demonstrating a customer-first mindset.

What We’re Looking For:

To excel in this role, you should bring:

• Bachelor’s degree in business, management, supply chain, or a related field, with at least 3 years of relevant experience—or equivalent combination of education and experience.
• Valid PA driver’s license.
• Proven leadership skills with experience supervising a team.
• Excellent communication, organizational, and time management skills.
• Strong problem-solving, critical thinking, and customer service abilities.
• Proficiency in Microsoft Office Suite and ERP/database systems.
• Forklift operation ability (training provided if needed).

What We Offer:

• Competitive salary and benefits, including medical, dental, and vision insurance.
• A collaborative work environment.
• Opportunities for professional growth, including training and certifications.
• The chance to play a vital role in ensuring safe, reliable water services to our community.

Work Environment & Physical Requirements:

This role offers a mix of office and field work. You'll need to be comfortable lifting up to 50 pounds occasionally, wearing PPE, and responding to operational needs—sometimes during emergencies. Some outdoor work and travel between company facilities will be required.