What are the responsibilities and job description for the Hotel Front Desk Agent position at The Yorktowne Hotel a Tapestry Collection by...?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handle customer complaints as necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school graduate, GED recipient, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.
Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts and PeoplesBank Park is half a mile away.
