What are the responsibilities and job description for the Systems Analyst position at The Young Women's Christian Association of Kalamazoo, Mich?

Job Description

YWCA Kalamazoo is on a MISSION!

At YWCA Kalamazoo, we believe in making your career matter. We’re seeking talented, enthusiastic individuals who want to make a real difference in their community. When you work here, you’re part of a vibrant, inclusive workspace dedicated to fostering your personal growth. Our employee-centric philosophies focus on taking care of you and promoting a healthy work-life balance. Our culture is tailored with YOU in mind! Join us to be part of a worldwide movement dedicated to eliminating racism and empowering women!

Here is what you’ll do :

PRIMARY FUNCTION : The Systems Analyst, operating with discretion and judgment in alignment with the Director of Technology, is responsible for installing, maintaining, testing, and repairing IT systems, hardware, and network software. This role includes managing daily IT operations such as servers, telephones, networking, disaster recovery, firewalls, and workstations, ensuring seamless connectivity across all approved devices.

Key responsibilities involve planning, developing, implementing, and maintaining applications, infrastructure, security, networks, and technology training in collaboration with the Director of Technology and department heads. This includes consulting with users to determine hardware, software, or system functional specifications; designing, developing, documenting, analyzing, creating, testing, and modifying computer systems or programs (including prototypes) based on user or system design specifications.

The Systems Analyst also serves as a Tier 3 Microsoft Office 365 expert, resolving complex issues efficiently, performing systems analysis, and designing, documenting, testing, and modifying computer systems or machine operating programs.

QUALIFICATIONS :

Bachelor’s degree in information technology, computer science, or related field preferred. Relevant certifications and equivalent experience may be considered.
Three to Five years of demonstrated experience with highly technical, experience delivering enterprise technology, installation and management of Microsoft Office 365 software installation including infrastructure, and services in Private / Public Cloud and Virtual environment.
One-year project management experience.
Ability to adapt to new situations and policies in a technical environment that is constantly changing.
Capable of making sound decisions and responding calmly in stressful situations. Operates within organizational structure, practices, policies, and procedures.
Knowledge of the latest advances in software and technology.
Excellent verbal and written communication skills. Able to ask clarifying questions. Proven customer service skills.
Able to work with people of diverse backgrounds.
Polite professional demeanor with high ethical standards.
Ability to maintain strict confidentiality.
Ability to pass criminal, child abuse and neglect history checks.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

RESPONSIBILITIES :

Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and / or the YWCA community.

Performs diverse technical assistance, document findings and performs maintenance duties in support of large program that encompass a variety of users support needs.

Maintains, updates, and audits record keeping systems; documents projects, writes and maintains user instructions.

Oversees, maintains, and inputs applicable records such as, but not limited to, network user’s security, and tracking inventory levels of equipment and materials.

Performs advances technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures.

Participates in and / or leads the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and / or network updates.

Participates in and / or leads research and development initiatives and provides assistance in implementation of new technologies.

Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.

Performs the installation, configuration, and maintenance of computers, networks, workstations and / or related equipment and devices.

Performs access management using active directory per YWCA’s guidelines.

Anticipate, mitigate, identify, solve, and resolve hardware and software problems on servers.

Participate in negotiations with vendors, outsources, and contractors to secure software products and services.

Provide input and requirements during process and control design by outside partners.

Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfiguration, server backups and server hardening.

Provide tier 3 support to YWCA’s programs by monitoring the Office 365 tenants, monitor and test performance for potential bottlenecks, identify possible solutions, and work with others within the Technology Department to resolve issues. Ensures employees’ connectivity, software distribution and mobile installation issues are resolved.

Develops and documents best practices for supporting the Office 365 application and assist with developing appropriate support model.

Facilitates Office 365 migration within YWCA Kalamazoo programs. Set-up administrator and service accounts, install system wide software.

Keeps abreast of relevant technologies within the industry.

Requires local travel using personal vehicle, company vehicle, or other motorized vehicle.

Attends all team and staff meetings, participates in collective team and agency efforts, and complies with all YWCA Kalamazoo policies and practices.

Remains flexible and manages changing priorities on a continuing basis.

Knows and adheres to Association policies, procedures, and practices.

Safeguards confidential information gained because of the position.

Complies with Association policy regarding required reporting of child abuse.

As a YWCA employee, projects a positive image of the Association and its programs to the community.

Works cooperatively with program participants, YWCA staff, and volunteers.

Other duties as assigned.

WORKING CONDITIONS AND ESSENTIAL FUNCTIONS :

YWCA assigned building

Occasional off-site locations

Potential outdoor events

Potential Actions : Sitting, standing, kneeling, bending, some lifting

Frequently required to remain stationary

Frequently required to move

Frequently required to utilize hand and finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Occasionally work near moving mechanical parts

Occasionally work in high, precarious places

Occasionally work around fumes, airborne particles, or toxic chemicals

Continually required to communicate and exchange accurate information

Occasionally exposed to outside weather conditions

Occasionally exposed to wet and / or humid conditions (non-weather)

Occasionally required to smell

While performing the duties of this job, the noise level in the work environment is usually moderate, occasionally loud.

The employee must occasionally lift and / or move more than 20 pounds.

Specific vision abilities required by this job include : Close vision; Distance vision; Color vision; Peripheral vision

Specialized equipment, machines, or vehicles used : computer, tablet

Frequent travel to and from offsite locations and events

Occasional exposure to bloodborne pathogens, airborne pathogens, or infectious materials

TRAINING REQUIREMENTS :

Orientation to YWCA Personnel Policies, Mission, Purpose and One Imperative.

Racial Justice Training

Pronoun Training

Orientation to Domestic Violence, Sexual Assault, Confidentiality, Mandatory Reporting.

Other appropriate training and in-service which will occur during employment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE PERKS :

YWCA Kalamazoo partners with ADP to provide a phenomenal benefits package.

Our Core Benefits :

Medical

Dental

Vision

Life

Long Term Disability

Short Term Disability

In addition to our core benefits, we also offer access to an excellent employee assistance program. We also offer tuition assistance and a GENEROUS paid time off package to our full-time employees. We are committed to supporting a healthy work-life balance and have tailored our benefits package with YOU in mind!

EQUAL EMPLOYMENT OPPORTUNITY IS IMPORTANT!

As an employer, YWCA Kalamazoo encourages, welcomes, and fosters differences. It is the policy of YWCA Kalamazoo not to discriminate on the basis of race, religion, color, national origin / ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment.

Prior to a job offer, candidates will be required to complete a criminal record background check. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Join us and stand up for social justice! Apply today to be part of a growing organization making a difference in our community!

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