What are the responsibilities and job description for the Manager position at The Zone & Kokomo Joe’s?
Purpose
Aide in the oversight of staff and the daily operations of all areas within The Zone & Kokomo Joe’s. Having mastered all skills and expectations of the positions they lead.
Expectations
Expected to fulfill all expectations of their subordinates, and then some. This position carries a significant level of trust and competence.
- Never abuse your power of authority
- Take and facilitate direction from upper management
- Proactively monitor all operations for efficiency and staff for meeting position expectations
- Master problem-solving/troubleshooting skills
- Work well under pressure and in emergency situations
- Excellent communication skills for all situations (guests and staff)
- Address concerns or opinions with management respectfully
- Always ensure the safety of staff and guests
- Responsible and confidential handling of all money and proprietary information
Responsibilities
- Proactively communicate with General Manager on routine expectations and duties
- Assist with arcade game repairs until resolved utilizing all resources available
- Review inventory and supplies routinely, making and picking up orders before open
- Follow-up with Shift Leads on team member responsibilities, ensuring all required duties are performed, performing a self-audit of tasks when required.
- Effective and clear delegation of assignments
- Mentoring and training staff upon hire and as needed
- Working knowledge of disciplinary process and expectations
- Comprehensive note taking and reporting on daily accomplishments, concerns, issues, and needs
- Constantly observing facility operations for safety, cleanliness, and working order
- Always being visible and available; notifying staff who to contact if unavailable
- Oversight of Kokomo Joe’s operations, inventory, site preparation, etc. when necessary
- Verification of open and closing procedures, including cashing out drawers and bank deposits
- Other duties as assigned
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Are you available to work weekends?
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $35,000 - $55,000
