What are the responsibilities and job description for the Customer Service Associate position at The Zoo in Forest Park & Education Center?
The Zoo in Forest Park, located in Springfield, Mass., is hiring part-time, seasonal customer service staff for the Ticket Booth and Gift Shop. The Zoo is open from the end of March through October. These positions would work scheduled days from 9:30 a.m. to 4:30 p.m. in our Ticket Booth, Gift Shop and other areas as assigned. Applicants must have weekend availability. Students and those seeking part-time summer employment are encouraged to apply.
Job Responsibilities/Requirements:
- Greet guests in a friendly and polite manner
- Learn about the animals within our facility and our general operation to answer common guest questions
- Manage the point-of-sale system in both the Ticket Booth and Gift Shop
- Handle money and process credit cards with accuracy and proper recordkeeping
- Act as Zoo liaison during animal encounters and other on-site events
- Basic inventory management
- Ensure guests are following all Zoo rules
- Problem-solving skills
- A high level of verbal communication skills
- Punctuality
- Availability: We are open 7 days a week in the summer months. Weekend availability is required
- Some prior customer service experience preferred but not required.
Job Types: Part-time, Seasonal
Pay: $15.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $15
