What are the responsibilities and job description for the Ticket Sales Representative position at Theatre SilCo?
Ticket Sales Representative
We’re seeking candidates with strong customer experience to support our theatre patrons with all of their Box Office needs through our Ticket Agent position. As a Ticket Agent, you will be responsible for providing exceptional customer service to our patrons and guests, ensuring a seamless and enjoyable experience for all.
We are a small organization looking for passionate individuals to help us deliver the very best experience possible. Theatre SilCo’s Box Office is open Tuesday - Sunday 1pm - 4pm, unless there is a performance running. On performance days the Box Office is open 1pm - until showtime, typically at 7pm. This position is part-time and flexible. If you’re interested, apply today! We will reach out to candidates whose qualifications best match the role.
Key Responsibilities Include:Provide outstanding customer service to patrons and guests, responding to inquiries and resolving issues in a timely and professional manner. The Ticket Agent role is a part-time position and has the potential to be full time during the summer.
- Selling tickets, subscriptions, and managing reservations
- Assist with ticket information, including up-selling of tickets by phone, at the ticket counter, and on the night of the show
- Distribute information about and pertaining to Theatre SilCo and other partners at the ticket counter through outbound courtesy calls
- Perform general office duties including filing, data entry, labeling/stuffing envelopes, processing tickets, and more
- Answering phones and responding to emails in a timely manner
- Setting up for the night of a performance, printing reports, attendee list, and more
- Experience providing superior customer service in person and over the phone
- Comfortable using computers, and able to learn the ticketing software to complete all ticket transactions.
- Excellent phone etiquette, communication skills, and problem solving abilities
- Comfortable working in a fast-paced team environment
- Availability to work evenings and weekends
Previous experience working in a Box Office environment and customer service environment preferred but not required.
Compensation: $20 hourly.Send job qualifications to: Kate@thesilco.org
Salary : $20