What are the responsibilities and job description for the Inbound Call Operator position at TheBusyBs?
Job Summary
We are seeking a dedicated and enthusiastic Inbound Call Representative to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries efficiently. You will be responsible for managing incoming calls, assisting customers with their needs, and ensuring a positive experience with our company.
Responsibilities
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide outstanding customer support by addressing inquiries, resolving issues, and offering product information.
- Utilize sales techniques to promote products and services during customer interactions.
- Accurately enter customer data into the system while maintaining attention to detail.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Handle cash transactions accurately when required, ensuring compliance with company policies.
- Maintain a positive attitude while managing high call volumes and challenging situations.
- Collaborate with team members to improve processes and enhance overall customer satisfaction.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
Qualifications
- Strong phone etiquette and communication skills are essential for effective interaction with customers.
- Ability to analyze situations quickly and provide appropriate solutions.
- Experience in sales or upselling is a plus.
- Proficiency in data entry with a keen eye for detail.
- Cash handling experience is beneficial but not mandatory.
- Multilingual candidates are encouraged to apply as language skills can enhance service delivery.
Join our team as an Inbound Call Representative and contribute to delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $17.62 - $20.88 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $18 - $21
