What are the responsibilities and job description for the Account Management Supervisor position at TheCRM Corporation?
About the Company :
We are an innovative AI-driven CRM firm, specializing in the auto and RV dealership industry. At the heart of our mission is enhancing customer experiences through cutting-edge technology and actionable insights. As we have launched a relatively new Account Management department, we’re excited to bring in a skilled Account Manager Supervisor to lead and guide our team of dynamic Account Managers. This is an exciting opportunity to shape the future of account management in a fast-growing company that prioritizes innovation and customer success.
About the Role :
As an Account Manager Supervisor, you’ll take the helm of a talented team of 5-6 Account Managers, ensuring they deliver personalized, concierge-style service to our dealership clients. You’ll leverage your deep experience in account management and leadership to foster a collaborative, high-performing team. This is a unique opportunity to guide a team while making a meaningful impact on the client experience and our growing business.
Your responsibilities will include overseeing day-to-day account management operations, providing mentorship and training, ensuring team performance goals are met, and continually improving our client relationships through personalized CRM strategies. This in-office position requires leadership skills, industry knowledge, and a passion for customer success.
Key Responsibilities :
- Team Leadership : Supervise and mentor a team of 5-6 Account Managers, ensuring they meet KPIs and provide top-tier service to dealership clients.
- Account Strategy : Oversee the execution of customized CRM solutions, ensuring the team's approach aligns with client goals and maximizes CRM adoption.
- Performance Management : Regularly assess team performance, conduct one-on-one meetings, and provide feedback to foster growth and success.
- Client Relationship Development : Guide your team in building lasting relationships with dealership clients, ensuring they are fully supported in their use of our CRM technology.
- Training & Development : Provide hands-on coaching and continuous learning opportunities to ensure the team is always evolving and improving.
- Cross-Functional Collaboration : Work closely with other departments, including product and support teams, to ensure seamless client experiences and continuous service improvements.
- Escalation Management : Handle complex client issues, stepping in when necessary to resolve escalations and ensure client satisfaction.
- Transition to Monday.com : Oversee and support the transition to Monday.com, ensuring smooth adoption and integration into day-to-day operations. Guide the team in learning the platform and maximizing its effectiveness for improved project management and client communications.
Qualifications :
Compensation & Benefits :
Why Join Us?
At TheCRM, we're pioneering a new standard of account management that goes beyond traditional models to deliver personalized, concierge-level service. As an Account Manager Supervisor, you’ll not only lead a team but also help shape the direction of this key department.
Salary : $100,000 - $120,000
