What are the responsibilities and job description for the Manager, Patient Access position at ThedaCare, Inc.?
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Manager, Patient Access provides strategic direction and operational leadership for registration. Identifies, develops, and supports customer service, quality, safety, and financial metrics/initiatives. Collaborates with the leadership team in developing department/division initiatives that focus on employee engagement, process improvement initiatives, patient satisfaction, and workplace safety. Works closely with the senior director in the development of growth strategies, achievement of targets, and outcome improvement. Job Description: KEY ACCOUNTABILITIES: Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department. Is accountable for daily activities and work processes that result in quality outcomes. Oversees and ensures accuracy of time and attendance and payroll practices. Manages hospital registration departments to ensure processes and services meet the requirements of our customers for quality, service, and cost. Is responsible for the direction and management of registration processes for ThedaCare’s hospitals. Collaborates and serves with operational leaders on interdisciplinary committees and teams to promote communication and change management, improve existing processes, identify opportunities to enhance reimbursement, and ensure a positive experience for our customers. Develops, implements, and maintains standard operating procedures with a focus on customer satisfaction and patient experience to secure complete and accurate data to facilitate timely and accurate registration and financial clearance for patient encounters thereby ensuring accurate and prompt payment of services by patients and third party payers. Leads development of enterprise registration processes to support all stakeholders. Maximizes the use of technology to continually improve team member productivity and accuracy to support positive patient experience and system strategies. Prepares regular and ad hoc reports related to revenue cycle initiatives and mandates. Provides feedback to managers/supervisors to maximize performance of the revenue cycle. Keeps policies and procedures current, educates team members on industry changes, and implements standards that improve patient flow and enhance revenue protection and capture. QUALIFICATIONS: Bachelor’s degree Five years of progressive responsibility in a healthcare setting Three years of leadership experience to include leading teams and/or projects PHYSICAL DEMANDS: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: Normally works in climate controlled office environment Frequent sitting and standing with movement throughout work space Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock Occasional high noise level in work environment Possible exposure to communicable diseases, hazardous materials, and pharmacological agents Occasional contact with aggressive and or combative patients Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: Yes About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt “1”. ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.
