Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work / life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness -
e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
Access & Affordabilitye.g. minimal or zero copays, team member cost sharing premiums, daycare
About ThedaCare!
Summary :
The Manager, IS Technical Services maintains and expands unified communications and network environments. Manages HIT communications platforms and grows IS communications in a reliable and cost-effective way to meet future needs. Is responsible to develop IS communications maintenance and growth plans, create annual and project budgets, manage the IS team members, and keep the executive team up to date on the latest technologies that could help ThedaCare provide the best care possible to our patients.
Job Description :
KEY ACCOUNTABILITIES :
Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.Is accountable for daily activities and work processes that result in quality outcomes.Oversees and ensures accuracy of time and attendance and payroll practices.Supports ThedaCare's IP-based network, telecommunications systems, contact center solutions, and email systems.Updates and maintains centralized information management systems (ticket systems, architecture diagram archives, CMDB, SOPs).Oversees monitoring, capacity planning, performance tuning and optimization, lifecycle management of network, and communications systems within the enterprise.In conjunction with architecture, oversees design and implementation of any modifications or replacements.Maintains ThedaCare's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Preserves assets by implementing disaster recovery, back-up procedures, and information security and control structures.Accomplishes financial objectives by forecasting requirements, participating in an annual budget process, scheduling expenditures, and analyzing variances.Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.Leads IS operations activities for the department to include being the main escalation point for incident resolution and recovery.Creates operational reporting and metrics for IT management and presents progress reports to senior management.Ensures that realistic estimates of cost, duration, and resource requirements are agreed to. Monitors projects and tasks against these criteria and takes corrective action as necessary.Performs risk assessments and develops risk mitigation and contingency for infrastructure and disaster recovery plans.QUALIFICATIONS :
Bachelor's degree in computer science, information systemsFive years of progressive responsibility in a leadership positionThree years of leadership experience to include leading teams and / or projectsPHYSICAL DEMANDS :
Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistanceJob classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job dutiesWORK ENVIRONMENT :
Normally works in climate controlled office environmentFrequent sitting with movement throughout office spaceUse of computers throughout the work dayFrequent use of keyboard with repetitive motion of hands, wrists, and fingersScheduled Weekly Hours :
40 Scheduled FTE :
1 Location :
Corporate - 222 Building - Appleton,Wisconsin Overtime Exempt :
