Patient Flow Coordinator - Part Time

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Patient Flow Coordinator assists the RN in the daily operational functions that integrate patient access, patient placement, and staffing resources for the ThedaCare region. Coordinates referral requests and bed placement collaboratively with others to allocate resources across ThedaCare to optimize clinician throughput against patient throughput to improve responsiveness to patient needs. Requires strong skills in communication, customer service, multi-tasking and real-time problem solving.

Job Description:

SCHEDULE:

• (2) 12 hour ROTATING shifts 6-6:30p

• Every 4th weekend required

• Holiday rotating required

KEY ACCOUNTABILITIES:

• Collaborates with multiple departments to effectively and efficiently support inpatient units to provide safe, quality patient care and achieve the desired patient outcomes. Ensures accurate and timely transfer of information to support patient placement and necessary staffing resources.

• Answers and routes phone calls, pages physicians for appropriate transfer in a timely fashion.

• Develops and supports effective team interactions through open and honest communication, receptive to feedback. Develops and supports relationships that create an environment where individuals and team members learn and grow professionally.

• Accurately tracks and documents information and metrics assigned using current technology.

• Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.

• Resolves problems by anticipating and intervening in areas of customer need, providing timely and accurate corrections to defects. Communicates changes efficiently and effectively with impacted parties.

• Understands and supports the change management process on the organizational and departmental levels.

• Values teamwork and is approachable, collaborative, responsive and enthusiastic.

QUALIFICATIONS:

• Strong oral and written communication skills

• Demonstrates diplomacy and tact when working in stressful situations with all levels of staff

• Possesses strong communication, interpersonal and analytical skills.

• High School or GED

• Experience in a related field, desired

• Strong technical skills

• Ability to navigate and utilize complex phone systems

• Ability to learn and adopt software quickly

• Proficient with Microsoft tools (Word, Excel, Access)

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate-controlled office environment with opportunities for hybrid work

• Frequent sitting with movement throughout office space

• Use of computers throughout work day

• Frequent use of keyboard with repetitive motion of hands, wrist and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours:

24

Scheduled FTE:

0.6

Location:

ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin

Overtime Exempt:

No