Vice President, Process Improvement and Innovation

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Vice President of Process Improvement and Innovation leads the strategic development and implementation of process improvement initiatives across the healthcare system. This role is pivotal in driving operational excellence, enhancing patient care, reducing costs, and fostering a culture of collaboration, action, and break-through innovation.
This role offers a unique opportunity to make a significant contribution to transforming healthcare. The ideal candidate is a critical-thinking visionary leader with energy, drive, and passion for process improvement and innovation which will radically improve access to good health.

Job Description:

Key Accountabilities

• Strategic Leadership with emphasis on War-gaming/Scenario Planning & Application: In collaboration with executive leaders, develop and execute a comprehensive strategy for process improvement and innovation explicitly designed to deliver on the healthcare system's mission and goals.
• Collaboration: Work closely with clinical and administrative leaders to ensure alignment and integration of process improvement processes and initiatives as part of the essential work of the organization.
• Quality Processes: Oversee the development and standardization of improvement processes/approaches that demonstrably enhance access, effectiveness and efficiency, reduce costs, and improve patient outcomes. Work closely with Information and analytical processes to establish, monitor, and provide appropriate data & analytics to enable fact and data-based problem solving and process redesign/simplification
• Change Management: Lead change management efforts to ensure successful adoption and sustainability of new processes and innovations. Celebrate success and learn from less-than-successful efforts; capture and share the learnings from both.
• Portfolio Management: Provide oversight of the organization’s portfolio of the highest leverage process improvement projects and how they are connected. Coach and support senior leadership to ensure the most important projects are selected and ‘cascaded’ appropriately, while eliminating low-value projects. Report on portfolio progress with agreed-upon metrics.
• Performance Metrics: Work closely with IT to establish, monitor, and report key performance indicators (KPIs) to measure the success of process improvement initiatives.
• Learning and Development: Oversee the development and delivery of experiential learning programs to build process improvement and innovation capabilities within the organization.
• Team Leadership: Build and manage a team of expert quality professionals who support the organization in the highest leveraged improvement initiatives and ensure ongoing coaching for change efforts at every level, integrating quality process and thinking into all departments.

Qualifications

• Organizational Leadership
  • Mission Focus: Committed to the mission and values of the organization, communicating in word and work, connecting the dots for people, and conveying and acting on the principle that optimizing the ‘whole’ often requires sub-optimizing the ‘parts.’
  • Business Thinking: able to see the organization as a series of integrated and interlocking business processes and understand the business concepts that govern these systems. Create and realign systems to changing business needs.
  • Strategic Thinking: able to act with the future in mind. Plan and make decisions within the framework of the enterprise’s strategic intent. Know and understand the factors influencing strategy and the systems within which the organization operates. This includes modeling and simulation processes to support scenario planning and decision making.
  • Results Orientation: focuses on outcomes and accomplishments, not only for self and team, but also for the entire organization. Motivated by achievement and persists until the goal is reached. Conveys urgency to make things happen. Balances short-term and long-term goals appropriately.
• Functional (Quality) Management
  • Problem Solving and Decision Making: able to identify problems, pursue the data-based root cause to solve them, act decisively with good judgement for the organization. Able to isolate causes from symptoms and can demonstrate how problems (and solutions) connect in a systems approach. Demonstrates an appropriate balance between studying the problem and moving decisively to solve it.
  • Team Management: Select, engage, direct, and develop a team of quality experts to the support the process improvement and specific project implementation.
• Relationship Building & Influence: Effective at directing, persuading, and motivating in 360 degrees (senior leaders, peers, and direct reports). Able to flex style to direct, collaborate, or empower, as the situation requires. Establishes and nurtures relationships which are built on mutual trust.
• Industry Knowledge (Healthcare): In-depth understanding of healthcare operations, regulations, and best practices.
• Quality Systems Expertise (F/T): in-depth understanding of total quality/quality operating systems, process improvement methodologies, data/statistical analysis, process mapping, and performance measurement tools.

EDUCATION AND EXPERIENCE

• Education: Bachelor’s degree in engineering, healthcare management, clinical care, business, or related field. Master's degree is a plus.
• Experience: Minimum of 10 years of experience in process improvement, innovation, or a related field within the healthcare industry.
• Track Record: Proven track record of successfully leading process improvement and innovation initiatives in a healthcare setting.
• Certifications: Lean Six Sigma Black Belt or equivalent certification preferred.

Physical Demands | Work Environment

• Normally works in climate-controlled office environment
• Frequent sitting with movement throughout office space

Onsite position

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

ThedaCare Corporate Office - Neenah,Wisconsin

Overtime Exempt:

Yes