For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Qualification :
- Proven experience in a sales role, preferably within the home care or healthcare industry.
- Strong track record of meeting and exceeding sales targets and KPIs.
- Exceptional leadership and team management skills, with a focus on field-based coaching and development.
- Excellent communication, negotiation, and relationship-building abilities.
- Strategic thinker with the ability to translate market insights into actionable sales strategies.
- Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred.
Essential Duties and Responsibilities :
1. Strategic Leadership and Partnership :
Foster collaborative partnerships with operations and the sales team to devise and implement strategic growth initiatives within the area, ensuring the attainment of business objectives.Lead and guide the area sales team in promoting TheKey's services, with a focus on meeting and exceeding revenue targets.Dedicated time in the field with the HCL team, emphasizing on-the-job coaching, mentoring, and professional development of the sales team.Accompany HCLs on sales calls, providing real-time feedback and support to drive performance and improve client engagement.2. Field Presence and Community Engagement :
Participate in community events and networking opportunities to promote TheKey's brand and services.Building and maintaining relationships with key accounts to create brand awareness and generate new clients with a focus on your own book of business and in helping your sales team members cultivate their referral relationships.3. Performance Management :
Conduct regular assessments of team members' performance, ensuring accountability in surpassing growth Key Performance Indicators (KPIs) and achieving set goals.Recognize and nurture high-potential individuals within the team, providing comprehensive support in areas such as onboarding, ongoing training, performance enhancement, and career progression.Implement performance improvement plans when necessary, fostering a culture of continuous development and excellence.4. Market Positioning :
Guide the sales team to effectively target and engage with the ideal client profile, aligning with company goals.Work in tandem with the operations team to sustain and enhance our market standing as a leading, premium service provider. TheKey-Job Description Page 1 of 2Analyze market trends and competitive landscape to inform sales strategies and tactics.5. Client Intake and Retention :
Collaborate closely with operations to optimize the process of client acquisition and retention.Ensure seamless integration of sales efforts with operational capabilities to deliver exceptional client experiences.Monitor client feedback and satisfaction, implementing improvements to enhance service delivery.6. Company-wide Initiatives :
Actively participate in strategic meetings with sales leadership and operations, representing the sales division for this area.Engage in and contribute to company-wide and regional initiatives, supporting broader organizational goals and strategies.Serve as a liaison between the field sales team and corporate leadership, ensuring alignment and communication of key priorities.7. Technology and Tools :
Utilize CRM systems and sales tools to manage and track sales activities.Leverage data analytics to drive informed sales strategies and decisions.8. Cultural Fit and Values :
Align with TheKey's core values and foster a positive and inclusive team environment.Promote a culture of collaboration, integrity, and excellence within the sales team.9. Key Metrics and Reporting :
Generate and analyze regular reports on sales performance, market trends, and team activities.Report to the RDBD and senior management on key metrics and progress toward goals.10. Cross-functional Collaboration :
Work closely with marketing, finance, and other departments to support overall business objectives.Ensure alignment and synergy between sales initiatives and company-wide strategies.11. Professional Development :
Pursue ongoing professional growth and development opportunities within the company.Participate in relevant training programs supported by TheKey.Benefits for full time employees
Medical / Dental / Vision InsuranceTouchCare VirtualCareLife InsuranceHealth Savings AccountFlexible Spending Account401(k) MatchingEmployee Assistance ProgramPTO Plan for Non-Exempt EmployeesFlexible PTO Plan for Exempt EmployeesHolidays and Floating HolidaysPet InsuranceTheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only :
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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