Job Description
Job Description
Client Relations Manager, (Health and Wellness)
Are you a dynamic professional with a passion for customer service, product support, and sales support? We are a wholesale distributor that sells personal care products globally via eCommerce, and we're looking for someone who can bring energy and expertise to our team!
Experience :
- Prior customer service and / or sales-related experience is a plus
- Knowledge of or experience within (1) one of the following industries : Preferred, not required : Skin care, Nutrition, Medical Spas, Holistic Med, Medical arena, Beauty industry Cosmetics and Personal Care, Health and Wellness, Pharmaceuticals, Dermatology, Nutraceuticals, Wellness and Fitness, Medical Devices, Healthcare Services, Beauty and Fashion, Alternative Medicine, Holistic Health, Life Sciences, Biotechnology, Medical Aesthetics, Health Supplements, Therapeutic Services, Spa and Wellness Centers, Health Insurance, Medical Research and Development
- Training experience is a plus
Responsibilities :
Manage and enhance eCommerce operationsDrive & support B2B sales and build strong relationships with business clientsOversee wholesale sales activities and develop strategies to expand market reachProvide exceptional customer service and support, ensuring client satisfaction and retentionAct as a product specialist, offering insights and expertise on our personal care productsCollaborate with sales and marketing teams to create and implement effective sales strategiesAnalyze sales data and customer feedback to identify areas for improvement and innovationNo cold calling or hunting, you will be supporting / building existing client base.Qualifications :
Excellent problem-solving skills with a proactive approachStrong product knowledge and experience in the personal care industryOutstanding communication and interpersonal skillsAbility to multitask and manage time effectivelyExperience with CRM systems and eCommerce platformsStrong organizational and project management skillsAbility to work independently and as part of a teamCustomer-focused mindset with a commitment to excellencePhysical Requirements :
Close vision and color vision ability requiredPhysical ability to safely and effectively lift, carry, and move objects of varying weightsAbility to bend, stoop, reach, balance, stand, and walk for extended periods, maintaining necessary physical dexterity and coordinationComfortable working in various environmental conditions, including exposure to varying temperatures and noise levels at timesLocation : Will need to work in our NJ offices, with an option to work remotely as needed.
What we offer :
A dynamic, flexible culture, that promotes collaboration and professional / personal growth of each team memberTo be a part of a well-established team that values hard work, innovation & knows the value of its peopleCoaching and mentoring, helping team members realize their potential, aiding in defining goals and executing themWe have an aggressive growth strategy; Making way for ample advancement opportunities to transition into operations and / or direct managementCompetitive base packageContinuous training - we are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued successCompetitive health-care packageIf you're ready to bring your expertise to a role that challenges and excites you, we'd love to hear from you! Join us in making a difference and growing together.
Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team – YOU!
Looking forward to getting to know you...
We are, and work with clients that are equal opportunity employers and considers all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.
