Customer Service, Product Sales

Client Relations Manager – Health & Wellness

Are you a customer-focused professional with a passion for relationship management, product support, and B2B sales? Join our team as a Client Relations Manager and play a key role in driving business growth while supporting global eCommerce operations. We are a leading wholesale distributor of personal care products, and we’re looking for an energetic, results-driven individual to strengthen client relationships and enhance our market presence.

Key Responsibilities:

• Manage and optimize eCommerce operations to support business growth.
• Build and maintain strong relationships with B2B clients, ensuring exceptional customer service and retention.
• Oversee wholesale sales initiatives, identifying opportunities to expand market reach.
• Act as a product expert, providing clients with valuable insights on our personal care products.
• Collaborate with sales and marketing teams to develop and implement strategic sales initiatives.
• Analyze sales data and customer feedback to drive improvements and innovation.
• Support and grow an existing client base – no cold calling required.

Preferred Experience & Industry Knowledge:

• Previous experience in customer service, sales, or account management is a plus.
• Industry experience (preferred but not required) in any of the following:
• Seeking experience in (1) one of the following areas: Skincare, Nutrition, Medical Spas, Holistic Medicine, Cosmetics, Personal Care, Health & Wellness, Pharmaceuticals, Dermatology, Nutraceuticals, Fitness, Medical Devices, Healthcare, Biotechnology, Medical Aesthetics, Health Supplements, Spa & Wellness, Life Sciences, Alternative Medicine.
• Experience in training or client education is a plus.

Qualifications:

• Strong problem-solving skills and a proactive approach to client needs.
• In-depth product knowledge and passion for the personal care industry.
• Excellent communication and interpersonal skills.
• Ability to multitask, manage time efficiently, and work both independently and in a team.
• Experience with CRM systems and eCommerce platforms is a plus.
• Strong organizational and project management skills.
• Customer-focused mindset with a commitment to excellence.

Physical Requirements:

• Ability to see color and detail as needed for product evaluation.
• Ability to lift, carry, and move objects of varying weights safely.
• Capable of bending, stooping, standing, and walking for extended periods.
• Comfortable working in different environmental conditions, including temperature variations and occasional noise.

Location: Will need to work in our NJ offices, with an option to work remotely as needed.

What we offer:

• A dynamic, flexible culture, that promotes collaboration and professional/ personal growth of each team member
• To be a part of a well-established team that values hard work, innovation & knows the value of its people
• Coaching and mentoring, helping team members realize their potential, aiding in defining goals and executing them
• We have an aggressive growth strategy; Making way for ample advancement opportunities to transition into operations and/or direct management
• Competitive base package
• Continuous training - we are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued success
• Competitive health-care package

If you're ready to bring your expertise to a role that challenges and excites you, we’d love to hear from you! Join us and be part of a dynamic team that is passionate about delivering high-quality personal care products worldwide!

Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team – YOU!

Looking forward to getting to know you...

We are, and work with clients that are equal opportunity employers and considers all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Eatontown, NJ 07724 (Required)

Work Location: Hybrid remote in Eatontown, NJ 07724

Salary : $60,000 - $80,000