Cisco Unified Communications Engineer

Position: Cisco IPT and PCCE – Technical Specialist

Location: Tampa, Florida

Skills: Cisco Voice, Cisco UCCE, Gateways & PSTN, Protocols (SIP, H.323)

Job Description:

• Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, PCCE, WebEx Cisco Unity Voicemail, and Cisco Call Manager express
• Good implementation/troubleshooting experience on Cisco IPT, PCCE & Cisco Webex.
• Strong experience configuring and troubleshooting Voice Service Gateways (ISR Routers, Analog gateways, CUBE, CUSP, VXML, Cisco SRST).
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling.
• Maintain and update voice network diagrams and vendor information for voice network devices
• Have very good troubleshooting and analytical skills.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

PCCE:

• UCCE Engineer with a solid understanding of UCCE / PCCE
• Configure and administer UCCE application (Agents, Precision Queue, Agents, Call Types)
• Using ICM be able to perform call scripting that would integrate with CVP applications
• Individual with strong database skills and CUIC reporting skills
• The individual with the ability to develop testing case documentation based on inbound call flow
• Working knowledge of Network Routing and Switching.
• End-to-end QOS knowledge across a Cisco LAN/WAN infrastructure
• Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
• Experience with vCenter, ESXi, VMs

Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager