What are the responsibilities and job description for the Training Coordinator position at Themesoft Inc.?
Your Role: Training Coordinator
Location: Dearborn, MI - Onsite
Qualifications
- Any Graduate (3-4 years course)
- 5 years of experience in mentoring, coaching and training
- Proficiency in automotive hardware and software systems with its functionality is preferred
- Experience in working and managing communications, with multiple cross-functional teams/stakeholders
Job Description
- As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
- Monitor Software Support Hotline related dashboards
- Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
- Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
- Train Level 1 PreAssessment Agents based on client’s training material
- Oversight of training Needs for additional development of Training requirements
- Lead Teaming sessions
- Conduct 1:1 training when needed with individual Level 1 agents
