What are the responsibilities and job description for the Tech Support position at Themesoft Inc.?
Job Title: Tech Support
Location: Moline, IL (Onsite)
Duration: 6 Months
Job Description:
• Working skill & experienced in Depot Mgmt/Config Center, Doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc.
• DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc.) • Working knowledge on ServiceNow, SCCM tools include Microsoft products
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.
TYPICAL EXAMPLES:
• Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management • Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair • Break/fix repair of hardware
• Proficiency in troubleshooting and resolving technical issues.
• Ability to collaborate effectively with cross-functional teams.
• Strong documentation and communication skills.
