What are the responsibilities and job description for the Customer Success Manager position at Thena?
Customer Success Manager
Thena is a pre-seed startup that is redefining customer experience for businesses. We are looking for a Customer Success Manager to join our team in our Palo Alto office.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Responsibilities
- Act as the primary point of contact for customers, building strong relationships and understanding their business needs.
- Develop and execute account plans to increase Thena adoption, retention, and revenue growth.
- Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena.
- Work closely with the sales team to identify upsell and cross-sell opportunities.
- Host webinars and participate in in-person events to promote Thena and drive customer success.
- Monitor customer health and usage metrics, identifying potential issues and proactively working to address them.
- Provide exceptional customer support, resolving issues and managing escalations when necessary.
Requirements
Benefits
Company information : Thena keeps track of shared Slack channels with customers, organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence.
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Salary : $20 - $28