What are the responsibilities and job description for the Client Experience Director position at Theory?
Theory is dedicated to providing a superior shopping experience for our clients. As a Client Experience Director, you will play a critical role in ensuring that every customer interaction meets our high standards of quality and service.
You will be responsible for managing a team of sales professionals, training them to provide exceptional customer service and driving sales growth through effective sales strategies.
Key Responsibilities:
- Meet personal and store sales and KPI goals
- Demonstrate excellent knowledge of the product to support the brand goals
- Develop sales techniques that are relevant to the market
- Establish and maintain client-base
- Leverage company tools, incentives & strategies to support meeting sales goals
- Demonstrate strong business acumen by leveraging KPI's to support business-driving strategies
Requirements:
- 3-4 years' prior work experience in a client-centric, sales environment
- Dynamic interpersonal and communication skills, both verbal and written
- Independent work ethic, time management skills
- Computer skills to operate point of sale system, experiences with teamwork is a plus
