At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style.

In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman.

Theory Brand Overview

We source materials from the best mills in the world, innovate at our atelier in New York's Meatpacking District, and ensure the integrity of our process is just as important as our final product.

About Our Expansion

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Today, Theory operates 440 stores worldwide, with a global mindset and a commitment to perfection.

Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

Job Title: Key Holder

A Key Holder works within the store management team to help achieve store sales goals and maximize profitability.

Main Responsibilities:

• Meet personal and store sales and KPI goals
• Demonstrate excellent knowledge of the product to support the brand goals
• Develop sales techniques that are relevant to the market
• Establish and maintain client-base
• Leverage company tools, incentives & strategies to support meeting sales goals

Leadership Skills:

• Ensure effective communication between store manager & other team members
• Identify ways to keep the team motivated and engaged
• Present new & innovative ideas to support meeting business goals
• Coach team on sales floor providing relevant and consistent feedback to improve performance

Operations Leadership:

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
• Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.

Customer Focus:

• Ensure the highest level of customer service to each and all individuals in the store
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experience
• Be present on and off the floor as a Theory Brand Ambassador

Essential Requirements:

• 3-4 years' prior work experience in a client-centric, sales environment
• Dynamic interpersonal and communication skills, both verbal and written
• Independent work ethic, time management skills
• Computer skills to operate point of sale system, experiences with teamwork is a plus